Ilsanleonardo

We had a lovely stay in this beautiful apartment. The hotel/B&B has 4 apartments. Ours had two rooms & bathroom. Spotlessly clean, warm & comfortable. Bergamo is a beautiful place and staying here made it even better! The instructions from the reception(Maria) for getting there from airport was great. It’s in a lovely area, lovely square with plenty of restaurants nearby. Maria was kind and informative about places to eat. Take the funicular up to Cita Alta & walk through to the other funicular up to the fort. Definitely recommend this place

My partner and I stayed here for one night in February and had a generally good experience. First of all, the location is great! Right in centre and walking distance from station, buses, shops, restaurants etc. The room was very spacious, with a big comfable bed and a luxurious bathroom. A very nice and relaxing room to be in. We also appreciated the coffee and tea facilities in the room as well as the minibar with some water and sodas, which were included. Breakfast was tasty, but we found it a bit minimal for the price that you're paying. Since it's a small buffet that you share with other guests, I could imagine it not being enough if some other guests took a little bit more than average, for example. However the quality of the food was nice and we enjoyed it. The only small negative point we have, was the way we were received. We got some "passive aggressive" vibes from one of the hostesses which we did not really understand. We were a little taken aback by it, especially after travelling for half a day and waiting outside in the cold for 15 minutes for someone to open the door and let us in. She interrupted our questions with a firm "I'm telling you about this already." Mind you, we are Dutch/German ourselves and very used to being direct when communicating, but this was a bit too much. One more note that could be important to you: we were allowed to leave our bags in the building on our leaving day while we explored Bergamo for a few more hours. Although we were happy to have this option, we were a bit surprised that the doors to the apartment, the front door as well as the metal gate by the road were all left open for the whole duration of our stay. Meaning anyone could walk in. Just something to consider if you want to leave your belongings there and the reason I didn't give 5 stars.

Nos alojamos 5 noches en este hotel, bueno son habitaciones independientes, no tiene los servicios de un hotel. En recepción no hay personas para atenderte. Hemos tenido varias incidencias, el primer día el aire acondicionado se encendió a las 0:00h y no se podía apagar haciendo un ruido terrible. Tuvimos que llamar a la persona de contacto, que vino a apagarlo. Al día siguiente no nos habían limpiado la habitación, tuvimos que contactar de nuevo con la persona de contacto y nos dijo dnd podríamos coger toallas, papel higiénico... Otro día llegamos al hotel y habían cambiado el bombín de una de las puertas y no podíamos abrir. Todo se solucionó pero es molesto estar todos los días comunicando incidencias. Además, tampoco nos compensaron por todas las molestias y las personas q atendían muy secas. La ubicación es estupenda y está limpio, sin más.