Hotel RH Royal - Recommend for Adults

Ex hotel staff cannot do enough. We visited this hotel last yr for my birthday so returned again this Yr... food not as good but still nice...bar staff excellent especially Claudia...David entertainment..all dining room staff and maids....however I think they need to invest in new beds not very comfy ...plus rooms need updating.

RH Royal The barman is busy tightening up the pool and the queue at the bar with nobody serving. Since our last visit, accessing the Internet has been changed and it’s very easy now. The television in our room, 703, was a lovely big white screen TV and the picture quality was superb with a wide variety of channels. The tv as chrome cast. No one at reception could advise me how to connect my iPad to it!!!! The negative side of these televisions is that they’re all wall mounted so the noise from your room transmits to the adjacent room which can be quite disturbing especially later at night. In the restaurant, the lady came and asked for our drink order and I politely asked if I could have a black cider from the bar and bluntly said ‘no’. The hotel is not disabled-friendly! I walk with my crutches, my balance is terrible. I went into the restaurant and asked if I could have a glass of cider, which is what they serve in the bar area. Same blunt answer of no!!!. I cannot carry a pint of anything without spilling it all. I had to restrain myself to stop myself from going and getting a pint and spilling it all over the floor from the bar into the restaurant just to make the point! We went around the pool, I sat down enjoying the sun and the atmosphere. When it was time to go, I tried to stand up and the tiles were so slippery. I had to hold on to one of the bushes in the flower bed to pull me up!! DANGEROUS We called Reception because the aircon was not working in our room. Very quickly, a technician came to our room. He tested the sensor on the door from the room onto the balcony, but it didn’t do anything. It worked and went away because the job was properly done. A few days later, we’re back in the same situation. Please do the job properly. One day when we sat in the outside bar adjacent to the road, there were no cushions when we went and asked for some cushions. The barman gave us some but insisted that we wanted to take them back afterwards. Really!!! Access to the hotel has been provided by a ramp, but it’s doable. One day we came back in, two stupid, inconsiderate people had decided to drive motorised scooters right to the top and block the access to anybody else in the hotel. I can only assume the mother dropped him on the road when you were a baby. This is our second stay at RH Royal. And definitely, that last time it wasn’t as bad as this, bye-bye RH Royal. Our maid was next to useless; some days she didn’t get to make it in the room while mid-afternoon. One day she did come to the room, but she didn’t service the room properly. She left us without any shower gel one day, even though we disconnected the old bottle and left. I just got a feeling that the staff wanted to do the minimum amount and get home. In the restaurant, they couldn’t wait to clear the tables and check all the food away. It was just rush, rush, rush. If you have a room at the front overlooking the road, the road noise can be very bad from about 6.30 am. M

Hotel website states: For individual bookings we don't accept groups of more than 4 rooms, stag or hen parties, celebrations or aniversaries. Individual bookings that make a group will not be accepted. But... a 60th birthday WEEK for 24++ people. No problem. Come on down. The 4 star equivalent of The Silver Dollar Bar. All had the blue wristbands, drinking morning to noon to night. Other regular guests had to like it or lump it. Not Good! If this is the direction of policy by the hotel and/or management then that needs to he made clear. As many loyal guests return for what IS stated on the website. Very disappointing!! It takes a minute to lose a good reputation and a lifetime trying to regain it. And for heavens sake get David back!! Absolute dead loss without him.

Once again our third year of returning to this hotel,as usual staff are amazing nothing too much trouble for them ,Andreaus made our holiday so so funny great personality & great at his job.Evening Entertainment was better this year apart from the circus thought it was more for children, we will be returning next year again

This was our 2nd stay at the RH Royal from 20th December - 3rd January. We were located a lovely corner room facing the front of hotel which we requested. Rooms clean, quiet but could be done with an update as looking tired. Great staff who went above and beyond to help where possible. Our biggest let down of the holiday was the food.. Xmas eve buffet and New Year’s Eve was a disaster,just a normal rabble to get fed, no personal touch at all. Food was ok. Certainly wouldn’t rush back at that time of year again. Paid a premium price. Entertainment staff work very hard as well as bar staff. A good hotel but just a let down over Xmas and new year.

This hotel is geared towards the 60+ market and is a great alternative for those seeking somewhere quiet within walking distance of Old Town and Lavante Beach. The hotel it's self is nice, the rooms are a little dated but functional. The food on offer wasn't brilliant, much the same dishes night after night, and I didn't particularly enjoy anything I ate there.. Nothing blew me away. It was a-ok and there was always something to eat. Would I stay here again? Probably not, but the staff are fantastic and its in a great location.