Melia Villaitana

This is the second time we have stayed here and the good bits are the design of the hotel, the views and the pools. The staff are generally friendly and pleasant. Remembering this is an expensive hotel I’d say the rooms are good but the lack of replacement water is not great. For a family of 4 you should get free replacement water each day. The suite has a comfy bed but the sofa bed is small for kids who are older than 5 or 6. Rooms seemed well soundproofed. The food in each restaurant is generally ok. The buffet breakfast is a sensory overload with huge volumes of people but once you navigate the environment the food is good enough. Pricing wise the a la Carter places are good value for money when coming from the UK and the staff were attentive but they could do with more colleagues to help them! Entertainment wise, the staff all have lots of enthusiasm but compared to last year there was a real lack of attempt to communicate at all in English which meant the non Spanish speaking kids can feel disconnected with the kids club activities. However, the kids club staff were all very genuine and friendly. The pools were good but the beach area was full of discarded cups and left over food. Not cleaned for the the 3 hours we were there.The Mexican restaurant kiosk was a good option but being told to come back in 20 minutes to order food rather than take a food order and just deal with them in order was poor form and created a degree of chaos It is a real contrast from Benidorm Town and we recognise it is for 90% Spanish visitors but whilst we had no issues with communication 10% of the shows and the kids club could have given a little bit more for intentional travellers.

For a 5 star hotel, the conditions are shocking. The place was built in 2006 and it would appear to real maintenance has been done. We were in a Junior Suite spending €1,600 and the furnishes were terrible. No thing to sit and right at. A shelf screwed to the wall. A shabby cabinet with the mini fridge and to hold the television. No bedside cabinets, and tables that were dated and unsuitable for a suite. The table holding the Nespresso machine, totally unsuitable. The only thing about the bedroom area was the decent bed and sofa. The dressing room was shockingly outdated as was the bathroom with the cistern running permanently. The cleaning was totally inadequate. The bath wasn’t used and covered in dust. The bedroom wasn’t dusted properly. The outside terrace wasn’t cleaned and the state of the stonework showing reinforcement rods. In addition with no outside security anyone from outside could walk in through the golf area, up the stairs and access the terrace over the low wall. No consideration has been made to secure this and adjacent terraces. I have stayed in many Meliá properties and would say Benidorm Melia is in a much better state. Better Level lounge and exclusive terrace area, snacks and better service. So in short I would not recommend Melia Villaitana and would certainly not be returning as it is one of my worst experiences of Melia and having staying in many 5 stat and 4 star hotels in the area in Denia, Altea and Benidorm, they are far better. My answer to you would be the hotel needs to close and totally refurbish to live up to 5 star standard.

When you arrive....Wow, yes it really is. I was here with my son on a 4 night golf trip, I have played the courses before but never stayed at the hotel, would I stay again at the hotel? You bet I would, the facilities, the pools, the rooms, everything about this place is fantastic, I wish we had booked longer. Small points, check in took nearly an hour very, very slow, also rooms are not ready until 4pm so take swim gear in hand luggage. Another point, ignore the stupid queue at breakfast with one girl taking room numbers and showing people to a table, you will queue for half and hour, in the end I just went in, pretty sure people can find there own table. But on the whole this is a fantastic hotel...

A family of 14 we emailed months in advance for 4 rooms together we ended up with 3 rooms together and 1 the other end of the hotel even though hotel was not full If your travelling with children they is nothing at all for them to do apart from the pool no children’s entertainment at all We was all inclusive and they try and charge you for everything you have Make sure you check your print out bill at the end of your holiday Reception staff very unhelpful no information about the hotel or even how to find your room Asked 4 times about booking the spa gave that up in the end

A lovely hotel set just outside the hustle and bustle of Benidorm. Designed to look like a Spanish town square, you'd never really think you were in a hotel. Rooms are perfectly fine, very spacious and comfortable. Mini bar is too expensive but has lots to offer. Swimming pool area is huge although pool was freezing! Plenty of sunbeds around. Decent gym on site. Only tried the restaurant for breakfast but there was a lot of choice and food was nice. Hotel bar is not too bad for price. Only issue with it is you can't just go to the bar and order your drink. They want to do table service only but then don't come round often enough so you have to keep going to the bar to ask them to come over. They might as well just let me order my drink there and carry it myself. Location is fine. Right next the theme park and a 10 minute taxi ride in to Benidorm. 2 golf courses on site, both really nice. Would certainly stay here again.

Hotel is showing a little signs of wear around the edges. That said, it is immaculate and there were loads of staff on duty. The hospitality staff in general are friendly and always going out of their way to cater for you. They were always full of smiles which made our stay very relaxing and enjoyable. The residents lounge with free snacks and drinks is a fantastic touch. The hotel is huge and it’s very easy to find a little space if you want to get away on your own for an hour or two.