Magic Cristal Park

Don't book this hotel if you are aged below 60 years of age. This hotel is like an residential Care home. The hotel is dirty and we all came down with a sickness bug from this hotel, spending pretty much all week in bed and spoilt the whole 7 days. The staff are unfriendly and do not or choose not to speak any english. The drinks are watered down and cheap. The food and restaurant is very unappealing. The whole hotel smells like chip fat, the lifts are slow, the hotel is run down, old fashioned, feels dirty, with no atmosphere or entertainment. The pool table had no balls to even play if you wanted too. Not taken many photos .... we have been bed bound all week - this was the stunning view!! ....couldn't wait to get home!

We recently returned from a short 4 night break and I have to say we loved everything about this hotel. The hotel upon entry is very friendly and accommodating, we checked in with ease and were given all the information required such as restaurant times, snack times, bar opening, pool times and entertainment schedule. The rooms are excellent size and more than comfy enough for our family of 4 with both children in their own beds, good size bathroom etc and the room overlooking the quieter side street with the Julio Iglesias park to our right. A Good couldn’t be faulted with an excellent array of cross cuisine foods such as meats, cold foods and an ever changing secretion of fish and seafood. Self serve Beer, Wine and soft drinks in the restaurants. Kids were entertained with the machines, pool table and Air Hockey in the downstairs lounge and bar which had excellent service also. The pool and bar on the roof were an excellent addition to a brilliant hotel, somewhere to absorb the sun, have a swim, get a drink and see the sights of Benidorm. Games at 11:15 were great from children to larger adult kids. All staff excellent with a special mention to Anita. Anita is friendly and approachable, happy to answer our multiple questions about the hotel, the area and general chat when she wasn’t rushing around. Having people like this really makes staying in hotels more pleasurable. Thankyou Anita. We are now planning on returning in April for another break at the Magic Cristal Park, we enjoyed the hotel and this area of Benidorm. All in all 5 out of 5 from us.

Before we visited this hotel, I read a lot of mixed reviews and was on the fence about it. Now that we have actually experienced it, I feel that an honest review is needed. This is a lovely hotel for a city break. I think the English has ruined this city. When my family and I did the 10 minutes walk to the beach through the city, all we experienced was drunk english being loud and arguing. As an English woman myself, I feel really let down. The hotel is really well located for a shopping holiday as it is right in the middle of town. The food is mostly fish.. so if you're like me and do not like it, then you won't find the all-inclusive that appealing.. but I did find the food to be fresh and different every night. I had no trouble finding hot, fresh food every day, and the dining staff were very helpful and attentive. We tipped them every night as they did an amazing job. My children loved the club downstairs, and the bar staff was wonderful. Even though they were very busy all night, they still had a smile for you and had no issues making my children mocktails. The rooms are very clean. The roof pool is so disappointing, and the children's slide and playarea (on a different floor) really let this place down! Overall, this is a nice place to stay if you don't mind fish dinners, a cold swimming pool and a city hotel. We enjoyed our stay here but will not be returning not because of the food or the staff but because of the location and the roof pool.