Holiday Premium Resort

Decent hotel, more like a resort. Facilities are stricted unless you are on all inclusive deal like use of spa. Also breakfast was decent but no real fruits. Mostly canned and juices were not real juices.

Ha superado nuestras expectativas!! Hemos estado 8 días con Todo Incluido y han sido unas vacaciones fantásticas. Al hotel no le falta de nada. Excelente limpieza, excelentes instalaciones, y personal muy amable. La comida también bastante bien. Lo único que creemos que puede mejorar es la oferta de actividades de animación al público español. Se vuelcan mucho con los extranjeros y la animación española queda en un segundo plano. Si mejorase esto ya sería increíble. En cuanto al servicio de atención al cliente de Trip, darles un 10, ya que cuando llegamos el hotel nos dijeron que nuestra hija no salía en la reserva (a pesar de que la reserva estaba bien hecha) y nos hicieron pagar casi 700€ adicionales por la niña y desde el momento uno Trip ha respondido muy bien, resolviendo el problema de forma rápida y con una atención inmejorable. En menos de una semana Trip ha corrido con la totalidad de los gastos por este inconveniente y me han devuelto el 100% del importe que el hotel me hizo pagar para poder hacer el check in de mi hija. Gracias Trip!! Seguir así!

We are really recommended the hotel. Food is great, so much activities for kids during the day. Beach club with lot of fun for everyone! Absolutely incredible room sea view- thank you o much Mr receptionist to make that change for us. It's so recomend.

We arrived back home on Wednesday after spending 7 nights at the holiday village. We are a family of 5, 3 boys aged 6 and twins who are 3. Overall we had a lovely time as a family, it always nice to be away from the usual day to day hustle and bustle in UK. The entertainment is probably one of the best I’ve seen, they all seemed to really care. Our boys loved them especially our eldest who must have had his face painted 3 times a day!! The hotel is little bit tired and I’m aware they are refurbing it soon, we could have done with a little bit more space in the rooms but we worked around it. Location is okay if you’re happy to stay at the hotel, we went down to the marina for one night but to be honest with 3 boys at the age they are, it’s easier to stay local. The main thing that lets it down in my opinion is the food, it’s definitely sub optimal including undercooked food. Even the a la carte isn’t great, it seems to be the same food as the buffet but cooked a little better! Pretty much lived off of beige food as this felt the safest way. I was ill with stomach cramps and diarrhoea on the last day but one and I still don’t feel 100 %. Having read through reviews, this appears to be a very common theme. If you improved the food considerably you would have a much better hotel in my opinion. Through speaking to other people at the hotel, it sounds as though there are better holiday world resorts to go to.