Mercure Belo Horizonte Savassi

Quarto amplo. Café da manhã delicioso e farto. Atendimento excelente da equipe

Stayed here for one night in early March. The staff was very friendly and the lobby was kept clean and neat. There is parking available for an extra fee, but the parking was so convenient and connected to the lobby. The pool and gym were also kept nicely but we didn’t use either of them much. Our room was clean and had a kitchenette inside which we weren’t expecting. I will definitely stay here next time I’m in BH, the price is so worth it!

Old, dirty and run down accommodation! I will never ever again book a room in here in the future! I would not even stay complimentary. The staff was friendly, although English skills were poor and I don’t speak Portuguese. As I entered the room I could see all the dirt on the floor and especially in the corners and next to the walls. The bathroom was outdated and the glass doors were also not cleaned properly, as you could see lime residues all over. As I just arrived from Overseas I decided to have a nap though. I immediately saw all the red and/or brown stains on the duvet, because there was no sheet underneath, but just on top. I think there were not so many hotel experiences in my life, which were so disgusting like this. First I thought, that I will complain at the reception, but then it came to my mind, that the staff would not understand what I mean due to the language barrier. I threw the duvet out of the bed and covered myself with towels, which were not as dirty as the duvet. Actually I should have left the hotel immediately, which I did so only twice before in my life, but I had this one night only in Brasil and I was terrible tired. After a short rest I had a shower, but there was no shower gel in the bathroom, shampoo-and conditioner dispenser were empty. The toilet flush didn’t work properly either, for only a piece of toilet paper you had to flush many times to disappear. Honestly this was one of my worst hotel stays and I don’t want to undergo anything like that again!

Hotel com boa localização , bairro bom ! Funcionários atenciosos em especial ao Gustavo e meninas do café que por sinal bem gostoso ! Hotel possui uma piscina boa . Quarto amplo e possui uma pia com frigobar , fogão e micro . Produtos banheiro ótimos . Perto do supermercado verde mar . Gostamos muito de ficar aqui !

Localização excelente, sendo possível visitar vários pontos turísticos caminhando. Próximo do hotel há um supermercado, padaria e restaurante. Café da manhã bom com reposição frequente e você ainda pode solicitar tapioca feita na hora. Apartamento amplo com mini cozinha e muito limpo, porém, percebe-se que é um hotel antigo e precisa de mais manutenção nos móveis. A porta do banheiro estava com a parte de baixo toda quebrada.

A Cláudia Costa fez um excelente atendimento. Foi muito solícita. O café da manhã é bem variado, gostei. O estacionamento é bem espaçoso e prático, apesar de ser terceirizado. Gostaria de agradecer à Cláudia novamente por ter atendido meu pedido. Recomendo.