Eden Luxury Suites Terazije

We booked Eden Luxury Suites for 2 nights for our short first-time trip to Belgrade. The location is very handy as it's right in the city centre, but this is where the positives end. The hotel is on the 6th, 7th and 8th floor of the building. The 1st floor of the building is a nightclub. The entrance to the building, as well as the elevator, were dirty with exposed wiring. The receptionist was definitely not too enthusiastic while checking us in - which we gladly ignored as we figured everyone's entitled to a bad day. On our way to our room, we noticed broken glass and shattered windows on the staircase leading to the room, as well as exposed wiring sticking from the ceiling. When we entered the room we immediately noticed several things about it: 1) The walls in the room were dirty (as if someone rubbed their shoes off of them) 2) The bed had white sheets with black curly hairs on the duvet, as well as on the sheet below the duvet. The pillowcases had black mascara stains on them. 3) The windows felt like they were falling apart - the wood around them seemed very loose. 4) There was a presence of black mould on the wood between the bathroom and the bedroom. The wood was rotting as well. 5) There was a dried up contact lens on the nightstand next to the bed. 6) The towels were thin and ripped. We took pictures and went back to the receptionist, Aleksej. What followed was the most uncomfortable discussion we ever had with anyone. When we voiced our complaints and asked if they had another room or if they could send someone to change the bedsheets (or give us bedsheets to change them ourselves), we were told that all cleaners leave by 15:00 and that, if we didn't like it, we could leave but they would not be refunding us the first night's stay. When we confirmed we'd want to stay, we asked if we could be given any cleaning supplies to clean the room ourselves when the avalanche of passive aggressive and patronizing comments started. We were told we were disrespecting the country we came to visit and that our requests were absurd, as well as several misogynistic remarks where he asked my girlfriend not to be hysterical while directing most of his communication to me. Mr. Aleksej threatened to publish our interaction with him seeing as the entire conversation was recorded by the camera at the reception - which we encouraged. Seeing as we're from Croatia, the comment that gave away the motives behind the passive aggressiveness was when Mr. Aleksej said "If I weren't born in Dubrovnik you'd remember me for the rest of your lives." Following this, we realized that our requests and complaints weren't the issue at all. After Mr. Aleksej made these comments, we decided that this establishment was not safe for us. He then told us he'd give us a full refund if we deleted the pictures we took and threatened to sue us if we ever left a negative review or posted those pictures anywhere. Please find them attached as part of this review. Would not

Great location and very friendly staff, especially the guy who works at night😁 funny and amazing sense of humor and always smiling and in a good mood, I think his name is Bobi. The only drawback or advice is to improve the hygiene of the hotel, especially when the guests stay longer than a day, and everything else is great and we will always be happy to return to your hotel.