justinker
5. juli 2024
My wife and I, and our two teenage kids stayed at gloria serenity for a week in June. It was beyond expectations! Firstly, all of the staff were brilliant, but a few were exceptional and I need to mention them. No1, Mahmet Barto. Once we found Mahmet at the lobby bar, we never went anywhere else in the evening! We asked him which section he would be covering the next evening and we went there. It was a guarantee to be properly looked after. He was genuine, kind, respectful, extremely hard working and just brought a smile to everyone's face. He made us feel like his favourite customers! We watched him go to other people, and he made them all smile and feel the same way too. He will go far! He bounced around, doing twice the amount of drinks as anyone else, total professional, total legend. We were never without a drink, he would be arriving to ask just as we finished, or already turning up with our next drinks before asking, he just knew. Top class. If you go, seek him out. Next up, every day we went to the Olivium pool. After a day we befriended Erdal Onder, who was also exceptional. Between him and Ugur Dalbur, we were waited on like kings and queens! The absolute nicest people, great chats and convo, and the best attention you will ever get at a hotel pool bar. Drinks just as you run out, iced water, crisps, always looking out for us from across the pool wherever we were. Also need to mention the lady who cleaned around the Olivium pool, sorry for not getting her name. She was also amazing, chatted with us daily, working tirelessly with a beaming smile. As to the amenities. The rooms were incredible, the quality of decor, fittings, bed comfort, top top quality. One gripe is there was no kettle, so for us English tea *******, wanting a morning cup of tea, I had to use the nespresso thing into a cup with a tea bag. Tiny moan, sorry! Food... The buffet was ridiculously good. Rows and rows of restaurant quality food at every turn. We did try a few of the a la carte restaurants and they were very good, but the buffet was so good, with so much choice, everyone catered for, and no having to choose, then wait to be served. We ended up going morning noon and night. I ate so much roast meat the first 3 days, I went vegan - it didnt last. We will definitely come again.
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