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Gæstebruger
Pure Enjoyment Life Double Bed Room
Overnattede i jan. 2025
Solorejsende
3 anmeldelse
5.0/10
Slået op den 24. apr. 2025
The accomodation was clean and sort of comfy. However the TV always automatically turned on when going inside the room. It is very annoying because the hotels own advertisment keeps playing on repeat. The walls are quite thin and you can hear whatever pleasures your room neighbors indulge in. I got woken up by cigarette smell and yelling in the hallway.
This however is only a mild inconvenience compared to the reception. The reception workers kept annoying me about their interpretation of visa laws and even after reassuring them multiple times that everything is lawful, they still wouldn't leave me alone. My friend one time wanted to use the toilet in my room for like 5 minutes and the reception staff refused to let him in the room, demanding him to register.
Overall this hotel experience wouldn't be all too bad if the staff would atleast try to act somewhat convenient.
Oversæt
Svar fra overnatningssted: Dear Esteemed Guest:First and foremost, thank you sincerely for your feedback. Due to recent policy changes regarding visa processing times, we had to confirm details with you repeatedly, and we deeply apologize for any inconvenience this may have caused. Regarding your friend, according to regulations, visitor registration is required for non-guests to access guest rooms. There may have been a miscommunication due to language barriers, and we kindly ask for your understanding. Once again, we wish you a pleasant and enjoyable stay in China!
Svar fra overnatningssted: 親愛的客人,首先非常感謝您對我們酒店的寶貴反饋!您的意見對我們來説非常重要,它幫助我們不斷改進,提升服務質量。對於您提到的衞生條件和隔音問題,我們深感抱歉。這確實是我們工作中的疏忽,我們對此表示誠摯的歉意。我們知道,一個乾淨舒適的環境對於您的住宿體驗至關重要。關於衞生問題,我們已經對酒店進行了全面清潔和消毒,確保每個角落都達到衞生標準。同時,我們也加強了客房的通風,以減少煙味的影響。至於隔音問題,我們正在研究安裝隔音材料的可能性,以減少外界噪音的干擾。我們已經安排了專業團隊進行評估,並計劃在近期內實施整改。請您放心,我們已經在積極行動,確保這些問題得到妥善解決。我們希望您能給我們一個機會,再次體驗我們酒店的服務。再次感謝您的理解和支持,我們期待您的再次光臨,並承諾會為您提供更加舒適和滿意的住宿體驗。祝您生活愉快!