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Placering9.5
Faciliteter9.4
Service9.5
Renlighed9.5
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Gæstebruger
Suite - 2-Room (Mahjong)
Overnattede i mar. 2025
Familie
2 anmeldelse
8.0/10
Meget god
Slået op den 15. apr. 2025
This hotel was amazing. We decided to spend our last few days at this hotel and it had so much to do, it’s great for families! With a massive arcade, kids clubs, cat cafe, games, swimming pools, spas etc… Although most staff didn’t speak any English, we got by with a translator and everyone was so accommodating and welcoming especially at the kids club. The massage by Mr. Wong was absolutely fantastic and the buffet had a lot of selection. We originally had the 2 bedroom suite but changed to a themed room and it was so cool! Thank you for ending our vacation on a high!
Oversæt
6/12
Svar fra overnatningssted: 尊敬的客人,您好!非常感謝您的熱情評價和分享!我們非常高興您和家人在酒店度過了愉快的時光,也很榮幸能為您的假期畫上圓滿的句號。您提到的酒店設施,如大型遊樂場、小童俱樂部、貓咪咖啡館、遊戲、游泳池和水療中心等,都是我們為家庭客人精心準備的,很高興它們為您的旅程增添了更多樂趣。尤其是小童俱樂部的黃先生,他的熱情和專業一定給孩子們留下了美好的回憶。雖然語言溝通可能存在一些障礙,但您的理解和支持讓我們深受感動。我們會繼續努力提升員工的語言能力和服務水平,確保每一位國際客人都能感受到我們的熱情好客。再次感謝您的認可和支持,期待您下次再來,祝您生活愉快!
Tinoco
Superior-værelse med 2 senge
Overnattede i jan. 2025
Familie
7 anmeldelse
7.5/10
Slået op den 16. feb. 2025
It’s was really nice stay at XishannHot spring hotel, there a lot of things to do for families. It was me, my wife, our two kids of 7 years old. Beside the many swimming pools they have two indoor parks and many activities going on almost 24h! It was a really nice stay! Hotel was clean, the food was good, good organized and room well maintained! There are two things I think could be better, first is the food menu is 100% Chinese, so no western options, I think they could have some options to make easy for western kids and families. And second is the fact that all instructions and all staff speak only Chinese, so I think they should at least translate all instructions at hotel, swimming pool, indoor parks to English, these would make the stay even better!
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you very much for your detailed feedback on your stay at Xishan Hot Spring Hotel. We are delighted to hear that you and your family enjoyed your time with us, especially with the variety of swimming pools, indoor parks, and activities available. It's wonderful to know that our hotel met your expectations in terms of cleanliness, food quality, organization, and room maintenance.We truly appreciate your constructive suggestions for improvement. Your comments regarding the food menu and language support are very valuable to us. We will consider incorporating more international options into our menu to cater to the diverse tastes of our international guests, including Western options that would be more familiar to children.Additionally, we recognize the importance of clear communication and will work on translating key instructions and information into English. This will help ensure that all guests, regardless of their language background, can fully enjoy their stay without any inconvenience.Once again, thank you for choosing Xishan Hot Spring Hotel and for taking the time to share your experience with us. We look forward to welcoming you and your family back in the future, and we will strive to make your next stay even more memorable.Best regards,亲爱的客人,非常感谢您对西山温泉酒店住宿的详细反馈。我们很高兴听到您和您的家人享受了与我们在一起的时光,尤其是各种游泳池、室内公园和活动。很高兴知道我们的酒店在清洁度、食物质量、组织和房间维护方面都达到了您的期望。我们非常感激您提出的建设性改进建议。您对食品菜单和语言支持的评论对我们非常有价值。我们将考虑在我们的菜单中纳入更多国际选项,以满足我们国际客人的多样化口味,包括更受儿童欢迎的西方选项。此外,我们认识到清晰沟通的重要性,并将努力将关键指示和信息翻译成英文。这将有助于确保所有客人,无论其语言背景如何,都能毫无不便地充分享受他们的住宿。再次感谢您选择西山温泉酒店,并抽出时间与我们分享您的体验。我们期待在未来欢迎您和您的家人再次光临,我们将努力使您的下一次住宿更加难忘。最好的问候,
Ashleetan
Superior-værelse med 2 senge
Overnattede i dec. 2024
Familie
7 anmeldelse
9.0/10
Fantastisk
Slået op den 28. feb. 2025
Location is a hour drive from city centre. Room are big and comfortable. Spa amenities are good. But it is a bit crowd at the spa. Lots of people in the indoor hot pool. During winter, the outdoor are less crowd and comfortable. Buffet food is just soso. Lots of variety but of average quality.
Oversæt
Svar fra overnatningssted: 距離市中心一小時車程,交通便利。房間寬敞舒適,水療設施齊全,體驗感不錯。不過,水療中心和室內温泉池在旺季時較為擁擠,人多時可能需要排隊等候。相比之下,冬季室外温泉池人少且環境舒適,是放鬆身心的好去處。餐飲方面,自助餐品種豐富,但整體質量一般,部分菜品口感和新鮮度有待提升。總體而言,適合休閑度假,但部分細節仍有改進空間。
summergreen
Værelse med queensize-seng
Overnattede i feb. 2025
Familie
3 anmeldelse
10.0/10
Enestående
Slået op den 9. mar. 2025
This hotel is very friendly.
I don’t speak Chinese . The staff don’t speak English.
But we managed 👍
The hotel is very and comfortable. You have everything you need.
I would stay there again 👍
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you so much for choosing our hotel and for sharing your experience with us! We are delighted to hear that you found our hotel comfortable and friendly, and that you were able to communicate effectively with our staff despite the language barrier. Your positive feedback means a lot to us.We are committed to providing a comfortable and enjoyable stay for all our guests, and we are glad to know that you felt the hotel had everything you needed. We look forward to welcoming you back again in the future!Thank you once again for your kind words and for choosing our hotel. We hope to see you soon!尊敬的客人:非常感谢您选择我们的酒店,并与我们分享您的体验!我们很高兴得知您觉得我们的酒店舒适且友好,尽管存在语言障碍,但您仍能与我们的工作人员有效沟通。您的积极反馈对我们意义重大。我们致力于为所有客人提供舒适愉悦的入住体验,很高兴知道您觉得酒店具备了您所需的一切。期待在未来再次迎接您的光临!再次感谢您的好评,感谢您选择我们的酒店。希望不久后能再次见到您!
ryey
Værelse med 2 senge
Overnattede i sep. 2024
Forretningsrejsende
1 anmeldelse
10.0/10
Enestående
Slået op den 18. nov. 2024
Quiet, large and nice room. Looks clean. Comfortable bed and furnishing. Nice bathroom as well, with separation.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you very much for your positive feedback about your stay with us. I'm delighted to hear that you found your room quiet, spacious, and nicely appointed, as well as clean and comfortable.We take great pride in ensuring that our rooms meet the highest standards of comfort and cleanliness, and it's wonderful to know that you enjoyed the amenities we provide, including the comfortable bed and furnishing, as well as the well-appointed bathroom with its thoughtful separation.Your satisfaction is our top priority, and we're always looking for ways to improve our guests' experience. We hope that you'll consider staying with us again on your next visit.Thank you once again for choosing us, and we look forward to welcoming you back soon.Warm regards,
Serene
Værelse med queensize-seng
Overnattede i jul. 2024
Familie
11 anmeldelse
10.0/10
Enestående
Slået op den 14. aug. 2024
Hotel with a water park and indoor playground. Tickets have be purchased separately, around 360rmb for adults and half price for kids, this includes a buffet lunch too. Service and facilities was great and my daughter enjoyed it a lot! Only qualms was that there wasn't a cafe /shop at ground floor to purchase snacks, light bites.
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your experience at our hotel. We are delighted to hear that you found our services and facilities to be great and that your daughter enjoyed her time at the water park and indoor playground. It's wonderful to know that the overall experience met your expectations, especially with the inclusion of a buffet lunch in the ticket price.We apologize for the inconvenience caused by the lack of a café or shop on the ground floor for purchasing snacks and light bites. Your feedback is important to us, and we will look into the possibility of adding such an amenity to enhance our guests' experience.We hope to have the opportunity to serve you again in the future and to provide an even better experience, taking into account your valuable suggestions.Wishing you and your family all the best, and we look forward to welcoming you back soon.Warm regards,
Andy Cronje
Værelse med queensize-seng
Overnattede i sep. 2023
Familie
3 anmeldelse
10.0/10
Enestående
Slået op den 19. dec. 2023
It is a wonderful place. The facilities are clean and neat. Great place to relax and enjoy time with the family.
Oversæt
Svar fra overnatningssted: Thank you for staying at West Mountain Hot Spring Hotel,Glad to hear that you had a wonderful time at the place! Having clean and well-maintained facilities can definitely make a big difference in one’s overall experience. It’s also great to hear that it’s a good place to relax and spend time with family. Spending quality time with loved ones is so important, and having a relaxing and enjoyable environment can make the experience even better. Thank you for sharing your feedback,
Anonym bruger
Suite - 2-Room (Mahjong)
Overnattede i jul. 2023
Familie
10 anmeldelse
8.5/10
Meget god
Slået op den 30. aug. 2023
Very good option for a vacation in a city. The hotel has amenities of a resort, just at the outskirts of Beijing. Plenty of option to enjoy hot spring. If you enjoy "traffic jam" in the large restaurant during lunch and evening time, having a package including meals, hot bath and accommodation is a good option. The hotel offers meals 4 times per day, breakfast, lunch, dinner and supper (midnight meal, just after the hot baths are closed). Little bit noisy and not pleasant rooms if not having windows outside. Good option to have vindows towards outside of hotel, more light and air. Overal good hotel, good service. Some things still need improvement, some refurbishing would be great, but indeed price-service-quality is very good level. And yes, is few minutes from metro station on line 16 (you count some 40 min to arrive downtown).
Oversæt
Svar fra overnatningssted: Dear guest, thank you very much for sharing your stay experience with us. Every partner of the hotel is constantly striving to provide more refined and timely service to every guest who arrives. We are glad to see your recognition of the hotel. Regarding some of the issues you mentioned, our facilities and equipment are constantly being updated. All hotel staff look forward to your next stay and believe that we will provide you with a more perfect stay experience!
Gæstebruger
Værelse med 2 senge
Overnattede i jan. 2024
Rejs med venner
1 anmeldelse
10.0/10
Enestående
Slået op den 13. feb. 2024
Beautiful accommodation, delicious buffet and unforgettable experience at the springs
Oversæt
Svar fra overnatningssted: Thank you for your positive feedback! We are delighted to hear that you had a beautiful accommodation and enjoyed the delicious buffet during your stay. It warms our hearts to know that your experience at the springs was unforgettable.We strive to provide a comfortable and enjoyable experience for all our guests. It's great to know that you had a memorable time at our springs. We take pride in offering a serene and relaxing atmosphere for our guests to unwind and rejuvenate.Your satisfaction is important to us, and we appreciate you taking the time to share your experience. Should you have any future inquiries or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay!
TheBatMan
Værelse med queensize-seng
Overnattede i nov. 2023
Familie
4 anmeldelse
10.0/10
Enestående
Slået op den 21. feb. 2024
It is a family friendly hotel with great activities for families with children.
Oversæt
Svar fra overnatningssted: Thank you for your comment! We are delighted to hear that you found our hotel to be family friendly with great activities for families with children. We strive to create a welcoming and enjoyable environment for all guests, including families, and we are pleased to know that our efforts have made a positive impact on your stay.At our hotel, we aim to provide a range of activities and amenities that cater to families with children, ensuring that both kids and adults have a memorable and enjoyable experience. From children’s activities to family-friendly dining options, we want to make sure that every member of the family feels comfortable and entertained during their time with us.We appreciate your feedback and are glad that you have highlighted the family-friendly aspects of our hotel. If there is anything else we can do to enhance your experience or if you have any specific requests, please feel free to let us know. We are here to make your stay as pleasant and convenient as possible for you and your family.Once again, thank you for choosing our hotel and for sharing your positive feedback. We sincerely look forward to welcoming you and your family back in the future for another enjoyable stay. If you need any assistance or information, please do not hesitate to reach out. Have a wonderful day!
Gæstebruger
Værelse med queensize-seng
Overnattede i sep. 2023
Familie
4 anmeldelse
10.0/10
Enestående
Slået op den 23. dec. 2023
The hotel was full and very busy. The staff were friendly and professional. The hot springs were great and had so many activities for kids to do. By far the buffet was excellent! The rooms were a bit small but overall we had a great time!
Oversæt
Svar fra overnatningssted: Thank you for your feedback! We're glad to hear that you had a great time overall, despite the hotel being full and busy. We strive to maintain a friendly and professional staff who are committed to providing excellent service.It's wonderful to know that you enjoyed the hot springs and found a variety of activities for kids to do. Creating a fun and engaging environment for families is one of our priorities.We appreciate your positive feedback about the buffet. We pride ourselves on offering a wide selection of delicious food and ensuring a satisfying dining experience for our guests.We apologize if you found the rooms to be a bit small. Your input is valuable to us, and we will take it into consideration as we continue to improve and enhance our accommodations.Thank you once again for choosing our hotel and sharing your experience. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Have a wonderful day!
Hao Yang
Værelse med queensize-seng
Overnattede i mar. 2023
Forretningsrejsende
6 anmeldelse
4.0/10
Slået op den 26. apr. 2023
The pool area is part of the hot spring which you cannot visit without paying the expensive full day ticket. This is very much a vacation resort style hotel and not one suitable for business trips.
Oversæt
Svar fra overnatningssted: 首先感謝您能選擇我們酒店,關於您反饋的問題我們會跟相關部門反映並做出改進,您的寶貴意見再次讓我們看到了自身工作中存在的不足之處。一直以來我們堅持不懈地提升服務質量,致力於為每一位客人打造一個温馨甜蜜的家外之家,您的反饋同時也激勵我們不斷提升服務品質,我們也將再接再厲,為您以及每一位客人提供更優質的服務。再次感謝您與我們分享您的體驗。真誠希望您的下一次光臨
NA-AM
Suite - 2-Room (Mahjong)
Overnattede i jun. 2023
Familie
9 anmeldelse
2.0/10
Slået op den 28. jul. 2023
Not send refund
Oversæt
Svar fra overnatningssted: 尊敬的賓客您好,看到了您的評價,我們誠懇地希望得到您諒解,非常抱歉讓您的生活產生了不愉快,我們已經在反思並覆盤我們的每日工作,貼心服務是我們酒店想傳遞給每位到店賓客的感受,也期待您的再次到來,祝您生活順意!
Gæstebruger
Værelse med queensize-seng
Overnattede i apr. 2025
Familie
21 anmeldelse
8.5/10
Meget god
Slået op den 10. maj 2025
Sehr interessantes Hotel mit einzigartigem Konzept. Es war sehr gut und angenehm, aber man sollte das Hotel nur in Kombination mit der Therme verbinden, sonst kann man die Einrichtungen im Hotel nicht nutzen. Wenn man aber die Therme besucht, dann macht es viel Spaß. Die heißen Quellen sind schön und der Wasserpark für Kinder auch.