Palace Hotel，Beijing Yizhuang Bridge

The room considers clean with good design. The front desk customer service was good, they helped us to order food with their mobile phones due to we do not have local phone number. The food was sent by robot to our room. They were responsive to enquiries too. However, the cleaner missed out few replacements and wrong replacement during room cleaning, for example the shoe wipe is placed at the facial towel box, and the facial tower was not given at our last night. Location wise, the metro station is just 1 street away from the hotel, it’s very convenient. It’s slightly further from the tourism spots, about 30 mins away.

I have some booking issues on site when I seek the help of Ms Wang, the hotel reception staff. She gave me very good advices and assisted me in using the chinese apps which we are not familiar with. Her sincerity to understand our issues and went out of rhe way to provide us assistance is so much appreciated. I would certainly recommend this place to my friends if they want a good hotel, near subway, quieter and peaceful with excellent staffs. Best. 当我向酒店接待人员王女士寻求帮助时，我遇到了一些预订问题。她给了我很好的建议，并帮助我使用我们不熟悉的中文应用程序。她真诚地理解我们的问题，并竭尽全力为我们提供帮助，我非常感谢她。如果我的朋友想要一家好酒店，靠近地铁，更安静、更平和，员工也很棒，我一定会推荐这个地方。最好的。

Lovely hotel, modern and very clean condition and the majority of the staff are very helpful. Before booking the hotel, I reached out to them via Trip.com to confirm that they had non-smoking rooms, as it is common in China, that even if specified non-smoking, customers will still smoke in the rooms. When checking into the hotel, the first room they showed me had a lingering smell of smoke, so they very kindly showed me other rooms for my inspection, before selecting a room I was happy with - This shows excellent understanding and customer service. The hotel is an excellent location for the Beijing subway, as the Yixhuang station is right opposite the hotel, and there are a few nice restaurants within walking distance, and a large BHG shopping mall is just 5 minutes away by Didi\taxi. The breakfast room at the hotel is also very clean, bright, modern and organized, with a good selection of food options, mainly Chinese, although it would be good if they offered some breakfast cereals, milk, and glasses for the fruit juice. The only problem I had at the hotel was that each morning when trying to have breakfast, the concierge at the breakfast room entrance wanted from me a ticket\voucher for breakfast, that I had not been provided, so each morning I was taken by him to reception to request approval for me to have breakfast - Quite frustrating 🤔 I would like to give an excellent recommendation and feedback for Xiao Li on reception - A lovely, efficient, hotel member of staff, who assisted me with extending my stay at the hotel, and she did this without fuss or problem and very efficiently - She is an asset to the hotel and can be relied upon. Overall, very happy with the hotel and do not hesitate to recommend it to visitors to Yizhuang and Beijing.

Great service , friendly staffs

Good hotel.

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