Anonym bruger
24. september 2024
Have stayed for a total of 5 nights across 2 bookings. The experience didn't start off well - the check-in took more than 30 mins although we were the only ones there. The front desk rep persistently asked us to cancel the booking on trip.com as they could offer us a better rate with free breakfast. We turned down the kind offer as we had plans to have breakfast outside, did not want to deal with the hassle of a credit card refund and the price difference wasn't that much anyway. This went on for more than 15 mins despite us telling him definitely that we just want to check in and rest after a long day.
Room - cleanliness can be better. The room had a really musky smell. Gaps of the sofa were SO dirty with hair, dead skin and all kinds of stuff. Floor of shower area was grimy.
Might be a personal preference issue but the electrical circuit of the Family room was really odd. While the family room had 2 bedrooms + 1 living room, there were only two light switches in total. The lights for one of the rooms (twin bed room) are connected to the living room. Only the queen bed room has a standalone switch. Please only book the family room if everyone is going to sleep and wake up at the same time else it's going to be torturous. We had checked with the front desk - it's apparently like this for all the family rooms except one which does not have a living room.
Network connectivity - free wifi is provided. If you're a non-local trying to use vpn or sim that can connect to networks that can allow you to access social media platforms, good luck :) according to the front desk, "too bad" as connectivity to some network providers at the hotel (e.g. china unicom) is just bad.
House-keeping & Amenities - daily housekeeping was done (mainly throwing of trash and making of bed). Amenities (e.g. shower gel, shampoo, toothbrush, toothpaste, comb, etc.) are provided. There's also free self-service laundry & drying available.
Location - generally ok if you're intending to take taxi / didi everywhere. Metro is a distance (>15 mins walk) away and the station is on Line 10. You would need to change at least once to arrive at popular tourist attractions. Not much good food around. There's a 7-11 about 7 mins walk away.
Front desk service (2 males) - on top of the bad experience during check-in, most requests (other than one) were not attended to too. For example, requesting for one extra floor towel as the toilet is always wet (it never came) and requesting for help to book a taxi (the guest officer disappeared after agreeing to help and asked us to wait).
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