TRUE GO (Beijing Anzhen Hospital store)

We spent few days in this hotel and were amazed by the kindness of the team. They were attentive to our needs and even if we didnt speak chinese, they were able to understand us easily with a translator. (They even helped us to find a pair of glasses that we left in a DiDi by mistake). The hotel is in a quiet neighborhood but still well located with few nice restaurants and commodities very close. it was nice to get back to the hotel in the evening after a busy day. Space for improvement: The bathroom seals could have been cleaner but our room was still very clean every day. I still recommend this hotel without hesitating for the team and the location.

The hotel excels in its customer service. All the staff are friendly, responsive and attentive to our needs. I fell sick during the China trip and had to rest all day in the hotel. As I was a foreign tourist and did not have a local number to register for a food delivery app, I could not order food delivery. One of the staff, Miss Wang, was exceptionally helpful and patient in helping me to order food delivery several times. In addition, the staff also helped us monitor the washing of clothes and sent the washed clothes to our room via a robot. We did not have to wait at the laundry area or check the time to pick up our washed clothes like what we did in other hotels. As for the facilities, the room was clean and tidy, and equipped with the necessary furnishings and equipment. The hotel has a cosy, quiet and soothing ambience. Overall, I will recommend it for its excellent staff service and ambience.

Not wroth for the money.

haoping

設施：設施齊全，但不好用，空氣清新器的濾芯顯示要更換，空調也是一樣！需要維護！ 衞生：衞生還可以，酒店打掃的阿姨比較復負責，但是連續很多天都有早上阿姨敲門沒人開門的時候就直接刷卡進來，如果要睡懶覺，明天都會驚醒和阿姨説下午再打掃，不然阿姨是真的會進屋，酒店對服務人員的培訓不到位 環境：一進屋惡臭撲鼻，全是下水道的味道，因為洗面台不在淋浴間和廁所裏，就在客房中，但是下水道沒做好，就導致房間會一股惡臭，每天進屋都會乾嘔，開窗通風之後一關窗還是會有味道！剛住這個房間一天就感冒發燒，住的人很難受！！加上空氣凈化器和空調濾芯未及時更換，這是這次入住最噁心的一點，之前都住了很多次秋果連鎖了，這次絕對是最後一次，以後衹住全季！ 服務：前台服務很好，有快遞和閃送都會幫我處理！

忘記拍照了…房間還不錯，和圖片一致。麻雀雖小，五臟俱全，空調和新風效果很好，前台服務熱情周到有禮貌，也很不錯。美中不足是地漏有點味道，感覺還有提升空間。