Anonym bruger
5. juni 2025
I had to change my room 3 times. The first room there was an issue with the door beeping constantly and the clothes cupboard wouldn’t open (it was broken). As I was staying for almost a week I needed a clothes cupboard. Got moved to a different room that wasn’t very good, was very dark with an odd layout (it wasn’t the room I booked nor did it match the photos). I explained the issues to them and they said they’d move me to another room like the one I booked the following day, which was fine. The 3rd room seemed okay, but again there’s a big cleanliness issue here. Other peoples hair in the shower/bathroom. Dirt & stains on the floor and found some weird eyelash snot thing in the curtain. All rooms were like this and unfortunately the only thing clean was the bedding & towels. The rooms itself are not thoroughly cleaned or checked (I took a lot of photos). I ended up cleaning the room myself by borrowing one of the sanitising cleaning sprays because I was unhappy and felt conscious about germs. The room itself other than the cleanliness issue, was actually spacious & nice. Although don’t be fooled by the “window” rooms. I was supposed to have a window/view but my room was obscured by a wall so even in the daytime, the room was very dark (like nighttime). The main and final issue was the smoke. I opted for a non-smoking room and floor however on 3 of the nights, I woke up with the room stinking of smoke. This happened every night time meaning someone was smoking every night until 3am or something. It was so smelly it woke me up. I realised it came from the aircon vent area and also the bathroom vent (because the airflow system is all connected rather than separate aircon units). I had to put towels and stuff to cover them temporarily because it got so bad. Overall I wouldn’t stay here again due to the smoking issues and uncleanliness. Although the place is fantastically located across the station and the staff were helpful.
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