Guidu Hotel Beijing

We checked in around 10pm and the front desk staff and manager had no problem solving skills. They asked for a PIN number to use a credit card when it was not a debit card. They just looked at us and don’t say anything or know what to do. Asked them to call someone to help solve the issue and they did not and just looked at us. They were clueless. The room was old and toilet did not flush well. The television was burry with all the channel and carpet was old. The bed was hard. I don’t recommend anyone to stay here if you are traveling from another country. They don’t speck much English and lack customer service.

Greetings from Malaysia! I had the pleasure of staying at Guidu Hotel Beijing from October 12th to 17th, 2024, and my experience was nothing short of exceptional. Although I’ve stayed at more luxurious hotels in the past, the level of service at Guidu truly sets it apart. From the moment I arrived, the front desk staff were welcoming and attentive, making the check-in process seamless. The bellboys were prompt and always eager to assist with luggage, and room service was both efficient and thorough, ensuring my room was always comfortable and well-stocked. One standout moment was the incredible attention given during check-out. I had simply placed my luggage outside the room, not expecting any assistance, but within 5 seconds, I received a phone call from the hotel offering to help bring my luggage down to the lobby. This level of responsiveness was truly impressive. The staff then inquired about the timing of my airport transfer and even invited us to relax in the lounge while we waited for our driver, ensuring a comfortable and stress-free departure. Even compared to renowned hotels like the Grand Hyatt, the service at Guidu Hotel was on another level—something that even high-end establishments often strive for but rarely achieve. Whether you’re in Beijing for business or leisure, I would highly recommend this hotel for anyone seeking comfort, efficiency, and top-tier hospitality.

great location and service. Kids love DUBAO Robot so much.

Wonderful lobby, great staff and rooms were comfortable!

They decided to make some kind of floor renovation write in the middle of the day. Glue smelled awful, dust in the air felt like a myst. Breakfast with sausages boiled in polyethylene protective film makes it especially delicious. Nevertheless I liked it. Worth 3 stars)

The hotel is well located near to the metro. Rooms are big and beds too. Personnel is nice, maybe it would be good to have more English -speaking service. In general very comfortable and good balance between cost and service.