Travel with Juju
17. januar 2025
Unfortunately, the stay and experience was a complete nightmare. We arrived at the property and was greeted with a cigarette smell. The smell was exchanged by an extreme stingy sewer / toilet stench as we entered the room. We exchanged the room immediately. The front desk lady was nice and exchanged for us the rooms. However, the stench occurred in the second room as well. As we have already settled in a refund was not possible which upsets us very much as we would have definitely changed the hotel. This was an absolute nightmare experience as the smell, despite opening the window, didn’t vanished and the odor even cling to our clothes. We didn’t dare to use the bathroom and shower the whole stay and shutting our eyes for a sleep was hard. Thus, we really hope the hotel or Trip.com will compensate us for this horrible experience. For your notice, we weren’t the only ones complaining as multiple people open their doors during their stay or left the building.
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