Anonym bruger
14. april 2025
I chose this hotel due to our early morning flight I need to catch on the next day. And while the hotel had some positive aspects, my overall experience was quite stressful. When I checked in, I followed my usual procedure of providing only my passport. The staff found my booking by my name and proceeded with the check-in. However, instead of receiving a key card for the family room we had booked—a spacious room for three people—we were given three separate key cards for three different rooms.
After I showed them the confirmation letter from Trip.com, they confirmed that we could have the three rooms for free. It would have been much more helpful if they had informed us that we could stay in a different room temporarily, then switch to our booked room once it was available. Instead, we were contacted almost midnight—and asked to move rooms, which was very stressful and time consuming as the staffs didn’t speak English, especially with an early flight the next day. While the staff was polite, the lack of clarity and the timing of the request made the situation far more stressful than it needed to be.
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