Chiun Min
24. april 2025
Initially, I had reservations about staying at the Sheng Jing Hotel for our trip to Beijing after reading some negative reviews on Trip.com. However, all these allegations were unfounded. We had the most pleasant and wonderful stay there for five days due to the superb and excellent service, location, comfortable and fairly clean room, and sumptuous breakfast.
The hotel's location is very close to the Temple of Heaven, about a 15-minute walk. It's also close to Tiantandongmen Station, Exit C (Line 5). It was a breeze getting around Beijing using the metro. Line 5 has direct access to Lama Temple. From Tiantandongmen Station, it is easy to go to other landmarks by transferring to other metros.
What makes our stay great and convenient is the front desk. The service we received was as good as a five-star hotel service. We can't thank enough the following staff who have assisted us through our stay: Xu Xiang Yi, Liu Hong Yan, and Zhang Xiaoli. We are in our sixties and not IT savvy at all! We had difficulty in switching to the China SIM card for one of our phones due to a technical glitch. Mr. Xu Xiang Yi, help us solve our phone problems. Without his help, we would not be able to make various payments and access DiDi for our trip. He patiently answered our queries on how to operate the phone. He also pre-packed our breakfast for us on the day we checked out early for our trip to Xian. During our stay, he was quick to respond to our queries and needs.
Our thanks also go to Ms. Liu Hong Yan, who went the extra mile of contacting the Gubei Customer Service Center to track one of our bags that was left behind. She communicated and made arrangements for our bag to be couriered to our hotel in Xian.
As for Ms. Zhang Xiaoli, she helped us to order takeout on one of the days when we were too tired to eat out. Not being IT savvy and not understanding Mandarin, it was a great help. She also guides us on how to use the navigation app.
Our trip in Beijing would not have been so smooth without their assistance. We will choose to stay here if we ever visit Beijing again.
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