Hannah Lauren Bond
12. april 2025
- The location is excellent. It is just round the corner from Gubei Water Town. A two minute walk to the entrance hall.
- The service was good. The staff added us on WeChat and were very quick to respond to messages and queries. One stand out moment for us was when our food was 2 hours late from a local restaurant. I was struggling to communicate with the restaurant because my Chinese is not very good. Staff reached out on our behalf and sorted the issue for us.
- Cleanliness was OK. The sheets on the bed felt lovely and clean, but the apartment was not spotless. The shower had some black mould, and the floor in the kitchen felt sticky.
- The apartment itself had some pros. My son absolutely loved all the toys and the slides. It made his experience very enjoyable.
- Plenty of towels, toiletries provided.
However
- The shower leaked constantly. Every time we used the shower the bathroom would become flooded - which was a slipping hazard for my son.
- The curtains are very thin. Every morning we were woken up to a bright light streaming through the windows. This meant that my son’s sleep was not great. We did contact the staff about this. They used sellotape to stick up some bedsheets on the windows, but this fell down within minutes! We appreciate the efforts though.
- We would have felt better if there was a stair gate. As this is an apartment aimed at families, a stair gate would be good for safety.
- Limited cutlery is provided. We were given some disposable chopsticks. However very few cooking utensils / no children’s cutlery. Bring your own if you want to cook. :)
- There was only once choice of breakfast - which was not to our personal taste. Would be good if 2 or three options were provided. There is a lovely bakery around the corner and we enjoyed buying our breakfast from there for the remainder of the trip.
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