Orange Crystal Hotel Beijing South Railway Station Yangqiao

One of the receptionists was inexperienced to handle international guest. She failed to match the guest name from the system but insisted to us that she was sure that our name was not in there. And most importantly her attitude was bad. Problem was resolved when handled by another receptionist. During the night when I would like to connect their WiFi from the room, I realized it is a must to have a China mobile number to connect it. I called front desk to seek for assistant but nobody picked up. It was around 10:30pm. I kept trying for 5 mins but still nobody picked up the call throughout this 5 mins. I then called every 10 mins until almost 1 hour then only the call was picked up. I don’t think the front desk can be so busy during that hour and can be busy for so long. Very disappointed. While we were waiting for the elevator, a bunch of housekeeper rushed to the place in front of us forcing us to back off. It shows that staffs in this hotel are well trained to be having good manner to the guest. It can be proved that when we met them at the corridor, they never took the initiative to greet to the guest. One of kitchen staffs opened a door and hit me, she just walked away without apologizing. It is really a proven facts! One more in-room cleanliness which I cannot accept at all. The bathroom carpet which was not changed new and it was re-hung on the hanger bar of the shower room door during the housekeeping. Gosh! That is the place where most of the people put clean towel while showering. How can they just hang the dirty carpet on that hanger bar?! Why I know the carpet was not changed. Because when I first laid the carpet, the surface of the carpet was with some red thread. When I laid again the carpet, it was the same red thread at the same location of the carpet. That is why I think the carpet was not changed. I think hardwares of the hotel are good and new but probably hotel was rushing to open. That is why staffs are lack of training.

Good Hotel brakfast Good roomgood xiaomeng fuwu good

Extremely pleasant and helpful staff 🌹. Beautiful, clean, fresh, spacious, comfortable room and bathroom. Everything looks new! Certainly worth the money.

Though my stay was very brief, I enjoyed it very much. The bed was very comfortable, and the bathroom design was nice. The front desk staff were very kind and helpful - I needed help with a few things, including WiFi and leaving a suitcase - and for both I received excellent service. I needed to make a train from Beijing South in the morning, and it took less than ten minutes by taxi.

I love this hotel. Breakfast is yummy too!

Great customer service and location for the train station