yiju overnatningssteder i Beijing

Booked the suite room for a family trip. However the room was filled with cigarette smell and the whole corridor was also filled with cigarette smoke. It was balant that smoking was taking place in rooms which are non smoking. When asked if the receptionist can help change the room, there was unfortunately no other suite room, and they do not allow simply to change the room booking to 2 separate rooms. The staff actually told us to cancel our booking and rebook 2 separate rooms. First of all, the room was not acceptable as we tried staying in the room for 10 mins and we all had our throats soar. And rebooking at last minute would mean that I am paying a higher rate and I will get a penalty from Trip.com. when we insisted that the issue is the room and we are not going to cancel our booking, the staff said we can stay for one night and book other hotels. This was zero service recovery which is unacceptable The staff contacted trip.com and the service agent got in touch but the ”arrangement” communicated to the trip.com team was not the same as what we were informed. Fortunately they allowed us to stay the first night in 2 rooms that were better in ”smell” condition. On the 2nd morning, we spoke with the manager and it was much better as he committed to trying to get the room cleaned up and removing the odor. We appreciated the efforts and when we came back the suite room was really better and we accepted to move in to it. Unfortunately the cigarette smell did reappear, we thought it was from the corridor, so we had to put a wet cloth at the entrance door to stop the gap and have the window open and toilet exhaust fan on th whole day. However after a couple of nights we realized the room still has smoked smell, so we concluded it was also in the ventilation system, as one room in the suite does not have any windows and only the Aircon/ventilation system was pushing air into the room. If you cannot take cigarette smell like us, then be prepared to request to change rooms when you do get a bad one. Aside from the first-day ”amazing” service and cigarette smell filled room, I have to admit the location of the hotel at TianQiao road is fantastic, it is near to the metro and the Temple of Heaven. There is also ahos selling baos and dumplings, pastries, a restaurant selling noodles and Peking duck too. It is also on walking distance to other locations with good food. Recommend for it's location, and if you are perfectly fine with smoking even though it's a no smoking room. For families with children, may be a challenge if you get the suite and stuck with the cigarette smell as there seems to be only 2 suite rooms in the hotel.

酒店離地鐵站很近，出門不用等車；床品每晚都換新，摸着柔軟不滑膩；洗衣區有烘乾機，洗完衣服兩小時就幹了。停車不收費、房間乾淨、早餐選擇多，性價比明顯高出一截。