Hill-Brook Motel

Absolutely horrible customer service. These people are scammers. Do not stay here. The woman cancelled my reservation because I questioned the security deposit amount. She freaked out on me and cancelled my reservation then charged me for a night stay when I never even stepped foot in the room.

I tried talkin to the manager over the phone and Instead of hearing me out. The manager spent 30 minutes yelling at me and cutting me off at the top of his lungs. HORRIBLE customer service. Do not stay here.

I booked four days for work while waiting for the closing on a condo. It became apparent I would only need three..when I called the motel to cancel one night, well in advance, I was met with a nasty, sarcastic, irrational man, who I think was tbe owner. I could simply not get a word in edgewise, and yet he had the x gall to accuse me of " going on and on." Said I was trying to " blame him", for what I'm not clear. Said he didn't have me in his system, yet I had a confirmation number from the day before from a third party booking site. I have never had a more irrational conversation in my life. He seemed unhinged and dangerous..Fortunately I was able to contact AMEX ad block the entire 4 day transaction. I may in fact report him to the New Hampshire Better Business Bureau. He actually hung up on me. He lost what would have been a3 day booking due to his aggressive, unpleasant behavior.