Hotel Kuč

My experience at this hotel left me with very mixed feelings. I chose it based on reviews, but having stayed there myself, I now suspect many of those reviews might be fabricated or at least significantly exaggerated. Firstly, the hotel is truly "tired." The furniture is old, the towels are stiff, and the pillows are uncomfortable. There was also an intermittent sewage smell. I certainly did not witness the "super renovation" that was often mentioned in other reviews. Secondly, the hotel's service desperately needs not just improvement, but a complete reorganization. During our 15-night stay, the bed linen was NEVER changed, despite staff nodding in agreement when asked – they simply re-made the old sheets. The floor was vacuumed only once, after three separate requests. Towels were replaced only twice, also upon request. Water was delivered somewhat inconsistently; we received two 0.5-liter bottles roughly every 2-3 days, despite being a party of three. Furthermore, there's significant noise from the street, and the lower-floor balconies open directly onto the promenade, offering absolutely no privacy – making it impossible to, for example, sit out in a towel and enjoy a snack. Finally, while not the hotel's fault, loud music from the beachfront continued until 1 AM, making it impossible to sleep. A major issue was the complete lack of communication between the reception staff. If you made a request to one person, the next day a different person would be completely unaware of it. For instance, the female receptionist on the day before our departure kindly allowed us to extend our checkout until 12:00 PM. However, the very next morning, at 11:15 AM, a male receptionist was knocking on our door, insisting that checkout was at 11:00 AM. This was quite stressful. Upon our arrival, the lift was out of order. We were asked if we needed help with our luggage, which we certainly did. However, after waiting for 40 minutes, our bags were still downstairs, and I had to carry them up myself. However, there were some positive aspects worth noting: 1. The room layout was excellent, especially for families with a teenager. With two balconies, my elder daughter had a semi-separate area, which was great and she loved it. 2. The water pressure in the shower was good, at least on the lower floors. 3. Certain members of staff were genuinely warm and wonderful. We asked if they could boil some eggs for us to take for breakfast, and they did so without any hesitation or charge. 4. The administrator's charming dog Una (or Juna?), completely won over my children. In conclusion, while the room layout and some individual staff interactions were positive, the overall dated condition and particularly the inconsistent and often poor service significantly detracted from our stay.

Хочется выразить огромную благодарность всем работникам отеля за отлично проведённый отпуск. Все очень доброжелательные и вежливые, поэтому создаётся уютная и комфортная атмосфера. Расположение отеля очень удобное, в пешей доступности несколько пляжей, до ближайшего 3-5 минут. С террасы открывается прекрасный вид на море и горы. Обязательно стоит заглянут в бар отеля, где вы сможете не только вкусно позавтракать, но и попробовать вкуснейшие коктейли! Приятным бонусом было то, что многие сотрудники отеля говорят на русском языке, это ещё в большей степени сделало наше пребывание в отеле комфортным. Спасибо огромное отелю и его сотрудникам за отличный отдых!)

We liked it very much. Cleanliness and comfort are super. We liked everything very much. The breakfast is very nice. Thank you very much for everything, Marvel family.