The Pines Lodge, a RockResort

The Pines Lodge was close to the lifts, we had a spacious room, the hot tub and pool were great, storing skis was easy, and dinner at Grouse Mountain Grill was really good!

Staff is fantastic. Facility is definitely 4 Star. It’s not a Four Seasons but it was much better than the Ritz.

Great location. Easy to ski in ski out and get to the village. Very clean and loved the amenities.

The beds in the room were uncomfortable and mattresses need to be changed. Plenty of towels and the bathrooms were nice.

Service is not good, $60 fee to use amenities Service at the Pines has gone way downhill and is not at all commensurate with a five star. We asked the front desk to send maintenance for a loud fan in our room HVAC system and she gave us pushback saying there are no fans running during winter it’s all baseboard heat - really there is no airflow in a large commercial building? And the loud metallic fan I’m hearing is all in my head? She then suggested we just turn off the heat in our room and I asked wouldn’t that just turn off the baseboard heat not the fan and she said I don’t know. Super helpful. Maintenance never came. The bar is not open until 5 so you can’t get an apres drink at this ski-in/ski-out hotel. Even the Holiday Inn has a mini market with canned cocktails and beer for purchase. They put coffee out but it’s gone by 9am and when you notify them they say they’re really busy. None of this is the fault of individual staff, they are clearly poorly trained and possibly poorly treated such that they don’t care about their jobs and it shows. The Pines also hits you with an almost $60 (incl. tax) per night “resort fee” for the fax machine, gym, and other amenities that no one uses. So just know that none of the amenities listed on their website are free, they cost $60 extra. We used to love the Pines but will never stay here again and recommend you do the same.

We have stayed here many times. Our room 307 had a broken hair dryer and a rattling vent in the entrance way that needs to be repaired. Other than that we were happy with our stay.