Labranda Ephesus Princess - All Inclusive

I bought that room cheaper than all other local providers. This is the second time that I lived in trip.com. millions thanks to trip.com. and about hotel.. with services, possibilities, animations, sea (blue flag), Aquapark, foods, drinks, cleaning... (that are all I remembered) are incredibly awesome.. and second thank to hotel labranda ephesus princess..

Bir defa gittik yeterli tekrar gidilmez. Herşey dahil olması kaynaklı yemekler görsel olarak berbat. Yerler dökülmüş yağlı şeyler. Biraz titiz biri yemek yiyemez

We booked this hotel through Jet2 last month, and it was horrendous. This was my first time to Turkey and my partners first time of “all-inclusive”, safe to say he will be sticking to self catering. We arrived at the hotel early hours in the morning and was given a downstairs basement hotel room despite us paying extra for a bungalow with a garden view. The second we stepped into that room, we wanted to go home. The room was disgusting, the floor was filthy and covered in hair, the furniture broken, the ceiling had leak marks on it and there were burn marks in the bed and flooring. The bathroom was something else, the grout of the shower floor was covered in red mould. And to top it off, we were woken at 06:30 by lucky lucky men setting up gazebos and shouting to each other outside our room! We spent the first 2 days of our holiday going back and forth with reception to get the room we paid for. We were told that the hotel room was an “upgrade” and that housekeeping would complete a deep clean, which did not happen. We eventually moved into our bungalow which wasn’t much better on the cleanliness front, glass and hair on the floor and the bathroom was even worse than the first (see photo below). Again we were assured that we would receive a deep clean, which happened 2 day before we left the hotel. The food was appalling and did not even meet basic food hygiene standards with raw chicken and mouldy chicken nuggets (see photos below). The food was left in metal containers and was never warm, which I think is why we suffered with dodgey tummy’s at the start of the holiday. Me and my partner made the most of it and actually had a half decent holiday when we weren’t at the hotel and was spending even more money in the local town Kusadasi for food and drink, which we shouldn’t have to do when we booked a 5 star all inclusive hotel. We also met other hotel guests who were having the same problems as us and learnt that the German parent group FTI who owns the Labranda group has recently gone bankrupt. As Jet2 advertises, they give customers “regular updates.” We were not informed of this and had we have known, we would have booked elsewhere and actually got our moneys worth. The Jet2 rep Burak tried his best though, so big thank you to him. It’s just the hotel staff wasn’t cooperating with him at all. We would not recommend this hotel at all, save your money and book an actual decent hotel.