Disney's Animal Kingdom Villas - Kidani Village

I don’t understand how this hotel warrants a de-luxe status as having stayed at the Grand Floridian ( also classed as a de- luxe) there is no comparison whatsoever. The rooms at Kidani Village are designed for vacation guests and for two people they are fully equipped, clean with an extremely comfortable bed. The rooms however are dark,dated and tired offering no Disney ambiance throughout . The receptionist who booked us in blatantly lied about the distance to our room, a long walk down corridors reminiscent of the Shining! There is no personal touch at the KVL and any requests to house keeping were refused ( room location and extended check out). The transport was very good from both park and hotels but you can only use bus transport from this hotel. I would not recommend this hotel nor would we return.

Terrible experience at this resort and the cast members were not helpful at all. We’ve been to several Disney resorts and this was the worse experience. We were told false information about the room accommodations and when we arrived, they refused to rectify the situation. Instead they pointed the finger to everyone else. We called and sent several emails. The first response also included false information and then we didn’t hear anything back for over a week after we checked out which included additional false information. The room was not what we wanted and the experience was terrible. And other than a few birds and deer, we didn’t even see any animals even though we were told we had the best view—-another lie. I don’t recommend this resort.