Grand Palladium Palace Resort Spa & Casino - All Inclusive

Stayed at The Grand Palladium Palace for 10 nights. The resort complex is big and the grounds well maintained. However, there are things that need to improve. Let’s start with the positives: Large well maintained grounds, the gardeners work so very hard to keep the grounds looking good. Excellent WiFi throughout the resort Coffee bar in the lobby was great Buffet good choice of food if just a bit repetitive Some of the staff were extremely friendly and helpful. Things that need improving Restaurant booking - you’re supposed to be able to make your bookings via the app. We only managed to book one during our stay, for the rest we went to guest relations. Room cleaning - throughout our stay our room wasn’t cleaned until late in the afternoon. Virtually everyday I had to go and find the maid to ask for towels as she kept forgetting to leave them. Also had to ask for toilet rolls!! Negatives: Timeshare sellers - on the day we checked in after a very long journey one introduced himself as our personal concierge and wanted to make sure we had a wonderful time. He arranged to meet us for lunch the next day and said he wanted to show us around. Once I got to the room my brain kicked in and I realised in was time share pitch , we weren’t interested so didn’t turn up to lunch. What I found quite shocking was he came and found us round the pool and was extremely aggressive saying we’d wasted his time. I told him he wasted our time as he was actually trying to sell us time share. He eventually left. The next day another guy approached us in the lobby, again he said we’d wasted their time the day before and went on and on. I again said you’re trying to sell me timeshare, and I’m not interested. After going back and forth he did admit they were selling time share. He wouldn’t leave us alone. The only way I could get him to go was by raising my voice. The hotel knows this goes on and doesn’t seem to care. Shower - the shower is above the bath. Not a problem I hear you say but I had to use a wooden step that was at the side of the bath, to enable me to sit on the side then swing my legs over the wide ledge to get in. It’s an absolute ridiculous set up, someone is going to get badly hurt if it hasn’t happened already. The maid pulled the shower holder off the wall and left it on the side of the bath, my husband had to put it back temporarily. Air conditioning - the air conditioning in the room isn’t very good and struggles to keep the room cool. Staff - some of the staff are extremely polite and helpful, others, it’s like you’re an inconvenience to them. Day visitors - like a lot of hotels they allow day visitors which normally isn’t an issue. However, here there were so many of them on Saturday and Sunday, the pool, bars and buffets were literally taken over. If the hotel is going to continue this practice day visitor numbers should be restricted. Summary We had a nice holiday but there are many things the hotel needs to do to improve it. Woul

The resort is beautiful and the buffet offers many international selections. Bed is comfy and food/drink in the mini bar is restocked daily. Beach is beautiful and the water temperature is perfect. Downside to the beach is there are people trying to sell jewelry to parasailing. They respond well to no thank you. There are many pools to choose from, some are a bit too warm to even be refreshing and seemed to be closed every other day due to a child having an accident. The entertainment team is great and the shows each night displayed amazing talent that never ceases to amaze. Vidal the bartender in the palace lobby is very friendly and treats you like you are his friend, oh and his drinks are always amazing and he’ll even customize a drink just for you. Overall our stay was great. Would definitely come again and stay at another Grand Palladium resort.

We had the best time! Spent 10 days in Palace and it was amazing! We have such a great time at the pool with Pop entertainment! Vladimir with pop was amazing! The bartenders and waitstaff were spot on! Rooms were very clean and the cleaning staff and mini bar guys took great care of us! Would totally recommend 100%

Excellent hotel. A bit dated but very professional service. Will come back if I can and recommend to everyone. Don't forget to tip your cleaner otherwise they will not clean your room every day.

We stayed for 1 week and loved this hotel - we did have an issue with the room on arrival but Marti on reception was amazing and we were moved. Our room was a 1 minute walk to a beautiful sandy beach with plenty of sun beds and a hotel bar for guests. There are also lifeguards. There were a few vendors walking round selling goods but they were all very good natured and didn’t hassle you if you said no (in fact I became known as the ‘no buy lady’ and they didn’t bother me again 😂. ) The food was delicious with lots of choices (I’m gluten free and the chef walked round with me to point out what I should avoid). There was also gluten free bread and biscuits available. We booked several trips with BDExperiences in the hotel. Alhendas was amazing and helped us pick some memorable trips. Also I recommend going to Bavaro beach to the harbour where there is safe snorkeling and we saw turtles and stingrays. We would definitely stay here again

Going on vacation is always exciting especially when you meet people in different areas of the resort that treat you with respect. Took a 5 days vacation to Punta Cana with some friends and stayed at this beautiful resort. First off, thank you to Felix Parrot and his staff at the front desk for assisting and meeting all our needs. Our room had a spectacular view of the pool and to top it all much closer to the lobby. The tub in the bathroom was a throw off it was hard getting in and out off. Secondly, Iris a warm, pleasant and sweet person and her amazing staff at the lobby bar ensured we had a great time. They were all so friendly and knew our drinks so we didn’t have to say what we wanted. Andres, Michael, Pedro, Luis, Elisaul just to name a few kept us entertained. Thirdly, I was looking forward to a foam party but Jennifer and Jorge had enough planned activities to keep everyone busy. Fourth, we participated in a cancer walk around the resorts never experienced that but it was great!!The beach area could use some more chairs but the water was amazing. Overall, I would go back to the Grand Palladium Palace Resort Spa & ****** because of the enduring warm welcome we received, friendly and polite staff throughout the resort. Food was excellent at Las Torres and Poseidon restaurants.

The bed and pillows were the comfiest I have ever slept on. Resort absolutely beautiful. All staff were so friendly and attentive. Good choice of food and cocktails were amazing! It was my first time to the Dominican and this resort made my first visit extra special. Would definitely return.

Daily entertaiment and the alchohal sucks with the taste … the food is gr8 at la carte restaurants but the buffey is average.. but the excursions were gr8 and the beach was awesome ..

Yenipher from the enterainmemt team was amazing very helpful and friendly and always made sure we were ok.she told us about the activities and encouraged us to attend.thank you we will definitley return to this resort and highly recommend