Punta Cana Princess Adults Only - All Inclusive

Check in process was easy but scammed of having to spend an extra $140 for vip package in which includes extra amenities and gifts in which I never received. The tv did not work and called guest services many times. Tried ordering room service which was included and tried to charge me. The food is okay. Only nice part was the beach. Room had a very mucky feeling. The wifi is horrible. Barely works. Next time I’m going somewhere else for the money I spent.

Upon arrival i found out that Trip.com botch my reservation. i booked a garden suite that offered a king bed or two doubles. My search was 1 room 2 adults i was giving Punta Cana. princess suites. the resort refuse to check me and my sister in because a phone rep told me that my booking was good for two. had to use my spending money to pay extra cause Trip.com did not put my sister on the booking. food was nasty, cold and picked over. fresh food was not put out often enough. Flies were all over the food. wait staff at the steak house was rude and nasty. Refuse to correct my order after they messed it up. Spent an entire night hungry. beautiful spot but will never go to this resort again nor will i book with trip.com

Emplacement, restaurations (sauf le vin) et personnels très bien. Equipements et décorations chambres vieillissants qui mériteraient un coup de neuf. Séjour très agréable ....

Amazing people bartenders Angel, Francisco, Jose Miguel, Michelle waitresses Paquita Giselle all were excellent kind and helpful rooms comfortable and the beach and pool experience awesome. Will surely come back soon thank you punta cana

Really lovely hotel, spacious room very clean with cute mini bar and nice balcony, lovely food in the buffet plus several restaurants, nice staff really welcoming, as I love to dance bachata was a bonus with the animation team lol they need to brush up on their salsa, beautiful beach and nice pool with lovely grounds and bars

We stayed in the 5000 Block of rooms on the top floor with ocean view. A Welcome Back banner graced our room door on our arrival. The Manager and his staff were gracious and attentive, including an Anniversary/Honeymooners Special Dinner invitation; kudos to the kitchen staff for creative, fabulous meals. The pillows and bed were so comfortable and the beach was clean. It was a perfect retreat for us.

I want to preface this by stating that my husband and I are very laid back, go with the flow kind of people. We do not like confrontation and we are not complainers. This is an honest review of Punta Cana Princess. When I was researching this resort, I was puzzled by the wide discrepancy in the reviews. Now, having experienced it firsthand, it’s clear why: they use a color-coded wristband system that plays favorites, and it is very noticeable. We were treated very differently from other guests. The Positives: Grounds, Beach, and Select Dining The biggest positives of this resort are undoubtedly the well manicured grounds and the stunning beach. Both are very beautiful and heighten the tropical atmosphere. The food for the most part was decent. The Italian restaurant was our favourite, with yummy pasta and the most delicious chocolate dessert I have ever had. The steakhouse was also good and both restaurants were easy to access, which made for pleasant dining experiences. Disappointing Teppanyaki and Dining Logistics Unfortunately, our experience at the teppanyaki restaurant was a letdown. The process of getting there and back was cumbersome. We waited over 20 minutes for a ride to the restaurant, and when it was time to leave, there were no clear instructions on where to go or who to ask for help. It seemed like there was only one trolley for the entire resort. Once seated, our chef barely interacted with us, offering none of the lively performance teppanyaki is known for, which was especially disappointing given the enjoyable atmosphere at the grill next to us. Mixed Food Quality and Limited Snack Options The buffet was a mixed bag: lackluster for lunch and dinner but great for breakfast, with a wide selection of western breakfast items and then some. The snack bar by the beach was a nice feature, but its 24-hour service claim was misleading. When available, the fries were a nice treat, although sometimes they served cold, stale leftovers mixed with fresh ones. Issues with Staff and Service Our interactions with staff were, for the most part, disappointing. We encountered several staff members who were unfriendly, unresponsive, and at times downright rude. We often felt unwelcome and undervalued as guests. We are well travelled and have been to many islands and have never ever had this poor of an experience with staff before. Some staff seemed almost annoyed while others, indifferent. A Nightmare of a Room Experience Our first room (4001) was in severe disrepair, and it was clear that it was a well-known problem among the staff. From the moment we walked in, we noticed the air conditioner leaking so badly in several places that the walls and ceiling were damaged and deformed, with puddles forming on the floor in various places. The bathroom ceiling sagged with water damage, and there was a large crack in the shower glass. Other issues included black mold, rust, loose fixtures, non-functioning locks, a broken phone, and cockroaches!

Great experience. Ana the supervisor and Alexander over at guest services were amazing. We also has an amazing time at the Italian restaurant, the sous chef Fernando and our server Altagracia really made the experience top notch. The rooms are not as updated but the people here make it the best.

Hi everyone✌️I want to thank the chef for the delicious food cook Ruben and many others, but unfortunately I didn't have time to find out their names, also I want to mention the girl for gaming entertainment Ericarmen also two guys dancing Tequila and Kattu Baby! The receptionist also always answered and resolved my questions politely Ok, the most important thing is that everything was great and I will definitely come back to you☀️