Chantelle R
26. august 2024
I spent 3 nights with my daughter and my dad, we were celebrating my daughter's 10th birthday. We had the most amazing time at the hotel. The property was well-kept, the lawns were well-manicured and the grounds was very clean. The lobby has a welcoming and cozy feel, it gives you that home away from home feeling. The front desk agent Rosa is such a gem, she was so friendly and was always there to answer any questions we had about the city. She and her team also sang my daughter happy birthday at breakfast and brought her balloons, which made her day. The room is really spacious and has a kitchenette with everything you need. Thanks to Rafael, the maintenance staff who was working during our stay was so friendly and assisted us with everything we needed. The security staff Carmelito always welcomes us when we are entering the property and when we are leaving, he always greets us with a smile and shows the service from the heart sign. The food is really good, we tried multiple items from their menu and we were satisfied. Overall, the property is on par when it comes to cleanliness, hospitable staff and amazing service. What's even better is that it's 10-15 minutes from downtown Punta Cana and around 20 minutes from Punta Cana airport. I'll definitely return for another stay when I visit Punta Cana.
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