Mercure Selangor Selayang anmeldelser

Svar fra overnatningssted: Dear Valued Guest,Please give us the opportunity to humbly apologize for the inconveniences that you have experienced during your stay with us. Your willingness to share your thoughts are highly appreciated.At Mercure Selangor Selayang, we are committed to provide our guests with the highest quality of services and facilities. We sincerely regret the short fall of our service in this instance. Your feedback is important to the success of our organization as we rely on you our guest to tell us, how we are doing and how we can better meet your needs.Please note that these challenges was a true exception to our normal practices. Rest assured that we are acting appropriately to address the problem that you have faced. All our efforts are concentrated in preventing future occurrences.Your willingness to share your experience with us is genuinely appreciated. I hope you would give us the opportunity to better improve your future experience, as we would like to provide you with the level of service you expect from Mercure Selangor Selayang.Sincerely,Vengkates RaoHotel Manager

Svar fra overnatningssted: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager

Svar fra overnatningssted: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a pleasant stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you back again and your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao Hotel Manager

Svar fra overnatningssted: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager

Svar fra overnatningssted: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take note on the comments on the bathroom linen conditions. We will act accordingly based on your comment for further improvement. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager

Svar fra overnatningssted: Dear Valued Guest. We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive feedback from our guest.For your kind information, each Mercure brand have its own Theme and Concept. For Mercure Selangor Selayang, our concept is more towards Accessibility and special need guests concept. Furthermore Mercure Glenmarie is fairly new with a new modernize Theme and Concept. We do take note on the breakfast experience and we will further improve based on our guest needs and requirements.We appreciate and we thanked you for sharing your experience. We look forward to be given the opportunity to improve your future experiences. Sincerely. AriefRoom Division Manager

Svar fra overnatningssted: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that your stay is according to your preferences and request. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager

Svar fra overnatningssted: Dear Valued Guest, We very much appreciate your comments and feedbacks regarding your recent stay at the Mercure Selangor Selayang. We sincerely regret and apologies that your stay experience is not met your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the comments highlighted to prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better improve your future stay.Sincerely,Vengkates RaoHotel Manager

Svar fra overnatningssted: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a pleasant stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope to welcome you back again and your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager

Svar fra overnatningssted: Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Mercure Selangor Selayang. We are delighted that you had a pleasant stay and satisfied with your stay experience.It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager

Svar fra overnatningssted: Dear Valued Guest. Thank you for your review and we appreciate your feedback. For your kind information the carpark exit is equipped with an intercom system for guest to ask for further assistance which is a common thing at every single automated carpark area. We at the hotel side would never advise our guest that you need to communicate with the security guard as they are not part of the carpark management team. Our standard practice is we would advise our guest to communicate via the intercom and inform that they are our hotel guest with the parking attendant if they should have any issue when entering or exiting the carpark as the parking attendant are the one with access to further assist. At the same time, the parking management have left their duty mobile number at both the entrance and exit area if guest unable to communicate with them via the intercom system. Its unfortunate you did not informed us on this matter earlier as we would have gladly refund back your MYR 16 even though the carpark management is not under the hotel. However we would still offer for the refund with you contacting us back for further refunding details.We regret on what had happened and we thanked you again for your review. Best Regards, AriefFront Office Manager.

Svar fra overnatningssted: Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. For your kind knowledge, the basement car park door pin code access had been setup by the building Security Management as part of Safety and Security policy as The Hotel is sharing access with Resident units. We had cascade in the booking platform website with information of Access Control System. However we do not provide further details as such information is restricted and to avoid others apart from our guests to have access or knowledge on this matter. Hotel guest who have not yet checked in can use the escalator access from the basement carpark to the ground floor. The pass code information will only be provided after our guest have checked in with other details such as Hotel Wifi user, facilities and etc. All this measures is of course part of the Safety and Security reason for our guest well being.Thank you again for sharing your experience and we regret on the challenges you had experience. Sincerely, Arief MarkRoom Division Manager

Svar fra overnatningssted: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that you had experience the unwanted; please allow me to express my sincerest apologies.At Mercure Selangor Selayang, we are committed to provide our guests with the highest quality of services and facilities. We sincerely regret the short fall of our service in this instance. Your feedback is important to the success of our organization as we rely on you our guest, to tell us how we are doing and how we can better meet your needs.Please note that these challenges was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem that you have faced. All our efforts are concentrated in preventing future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vengkates RaoHotel Manager