Premier Inn Livingston (Bathgate)

No. 12345

Young lad at check in was amazing, after a long drive from Somerset through never ending motorway spray and rain, his smile made a lovely welcome. (As personal preference I do not like the self check in) Lovely room, (premier room), excellent view, immaculate, clean, excellent sleep, lovely shower, well appointed furnishings, the floor as you exit the lift for the premier rooms definitely cover the "first impressions" well. Outstanding Location, I am originally from the area so I know how central it really is. Big car park. Security getting to your room is excellent, similar systems are in use across Europe. Hotel is immaculate, and generally well looked after. Now for the "Big But" Other than the young man at check in the staff do not smile, and dont greet you, in fact feels like there is an atmosphere of discontent. Breakfast not great, continental is all bread and cereal, limited fruit, and a few yogurts, so not really continental, but an interpretation of continental, staff constantly in the way, also having to be told to man the breakfast desk from across the other side of the room. Hubby said his cooked breakfast was okay. Circumstances beyond their control meant they had run out of bacon. I know they are most likely trying to save money and food waste, but it has put me off booking breakfast with Premier inn for future visits, in case this is the new thing becomes a thing. The breakfast environment is similar to a budget hotel you will find across Europe, and already the walls need a lick of paint, and the skirting boards need cleaned. We travel back to Scotland regularly, always use premier inn, (usually M8 Livingston) and though we most likely use the Bathgate hotel again, because there is no difference in distance for us, the family are well spaced across Livingston. I will be going next door to Toby Carvery for my breakfast tomorrow, even though we have prepaid breakfast. We recommended my daughter who is staying as well, to just go next door this morning. Overheard the lady behind me in the breakfast queue telling the children they weren't gong to breakfast till she had complained about her room, I have a feeling similar will be coming from the not so family room my daughter is in with her three children.

It was not possible to sleep before midnight and after 6am. The floors creak badly and if you aren't on the top floor you will be disturbed until late on, and then again from an early hour. The walls are very thin and if you have an adjoining door to your room the neighbours may as well be in with you! It was very expensive when we went too.

All the staff were very nice and caring. Kama went above and beyond! Kama learned it was my 37th Birthday during our stay and when we came back in the night, Kama left a birthday card with a lovely message, Fox Fabulous Cookies and Maltesers. This gesture made my day because we were visiting Scotland and didn’t plan anything for the night. The hotel was really good and great value. Definitely will stay again in the future when we visit Scotland.

Clean, comfortable, and great value. The staff were friendly, check-in was quick, and the location is ideal—close to shops and easy access to Edinburgh. Beds were super comfy and breakfast was tasty. Perfect for a short stay. Overall the Premier In is great choice for business and leisure.

T room smelt fresh on entering, everything looked modern and well maintained. The bed was really comfortable, and the extra pillows had a seal to break which was a nice detail. Loved the purple bathroom light option for the middle of the night. Great all round experience.