Premier Inn Livingston (Bathgate)

No. 12345

We found the Hotel clean and tidy, the staff friendly and helpful. During our stay we purchased breakfast each morning - the food was well presented, looked fresh and was plentiful. The staff in the breakfast area were extremely helpful so this part of our stay is rated as excellent. Unfortunately our stay was let down by other factors. We were generally disappointed with our Premier Plus room. Our visit was for 2 persons for 11 nights - therefore its reasonable to assume we would have two suitcases but, in my opinion, there is very little floor area to store luggage. also practically zero shelves / drawers for emptying basic items from our suitcases. A light on a steel tri-pod with 40cm shade plus a long heavy bench situated along the bottom of the bed walking area seems to be more important than storage facilities. The bathroom, again in my opinion, is very nice but lacks practicality - no handrail to assist in getting in/out of shower cubical or for use whilst having a shower. The small shower door opens outwards allowing water to drain onto the floor when leaving the the shower and the towels stay damp as I think the towel rail is basically useless for 2 small and 2 large towels. The distance between the end of the bed and the large bench seat is approximately 50 cm and whilst walking past the end of bed, especially at night, if your not extremely careful, your toes hit the metal casters which protrude from the metal bed frame - again in my opinion this could possibly be classed as a hazard area. Bruised toes can be quite painful. Other similar hotel chains seem to have the bed supported well within the contours of the unit. Parking for Blue Badge holders is a problem - I think there is only 4 spaces which seems to be a low percentage in relation to the number of guest rooms. I was only able to park using our Badge 3 nights out of our 11 night stay due to spaces being taken up by Non- Blue Badge holders. Although the Hotel has signs requesting guests report the problem to the reception I really think the Hotel management should enforce the rules, rather than requesting the guest to do so. Hoping the comment's are taken as constructive and maybe room features for a longer stay, not just 1 or 2 nights, could be considered. I'm sure in my opinion a rating of 5 stars rating could then be achieved.

You generally know what to expect with a Premier Inn, and this was no exception - the room was clean and comfortable, everything worked. What did make a difference was the staff - everyone we dealt with was friendly and helpful, and it was so nice to be greeted by smiling faces. Particular recognition for Kama, the manager - Kama, we were staying at a very difficult time, but you were so warm and sympathetic, it did make it a wee bit easier. Thank you.

On arrival at around 7pm there was self check in, we are not technology people, but even we managed to work it out. The room was very well laid out, with good amenities and lighting for any mood. We have a child who needs a light on at night and we were able to have this and at the same time the lamp not keep the rest of the family awake. The room was very clean — we visited in Dec 2024 and I feel it must have been recently decorated as it was exceptionally fresh. The shower door doesn't quite keep the water in the tray, so I forsee that being problematic in future, but for us it wasn't an issue. The breakfast was outstanding - under £10 for an adult and kids under 16 eat free. It was all you could eat and the food was fresh and even runny eggs. We didn't have evening meal there as don't think there was a restaurant at lunch or dinner, but there is a Tony's carvery next door. Parking was a bit of an issue, folk abandoned cars as there was no space demarkation, but it was a minor niggle. I'd stay there again for sure.

Every thing was almost perfect. The only down side was that the pillows were to hard, & gave me neck-ache. I will bring my own pillow next time. I ate meals with family but I wouldn't eat breakfast as I consider it expensive & I could get better value else ware.

Premier Plus room was bloomin' lovely, spotlessly clean, super comfortable and so quiet. It was the best night's sleep I've had in ages. The staff at check in and at breakfast were so helpful and friendly, special shout out goes to Hazel-Ann and Linda :-)