The Boathouse

I usually don't take the time to review a restaurant unless it was bad enough to feel ripped off. Why is it these days that service sucks so hard? This place is not understaffed but rather staffed with apathetic youngsters who may not be able to spell "initiative" without their phones, let alone grasp the concept. As an American, maybe I'm spoiled with the service one gets in the USA as a result of a tipping culture. At this place we had to ask twice to get our table wiped clean (a morose waiter with a stained t-shirt, eventually did spread the sticky residue around in a spiral fashion- somehow making it worse), and we had to get up and got our own napkins out of the supply area. I could take this in stride if it wasn't for the insult was paying over 30£ for a steak that was more gristle and bone than meat, and too thin it be called a steak, yet too tough for me to cut with the butter knife that the waiter brought me before I had to ask for a steak knife. He also forgot the chips but eventually brought them over. To be fair, the night before we sat in a different area, had a lovely waitress, and got fish and chips and had no problems. There is a QRC code to order from the menu if you'd like to really minimize all human contact but as I am over 50 years old, I refuse to order on my phone. Hopefully some stronger training and management could help future guests leave without that sinking feeling of "I can't believe I just paid to be punished".

I’ve been a bit slow on getting around to writing this review but I was not going to miss giving this place a shout out! The setting and the room were absolutely beautiful but the biggest credit goes to the staff. So welcoming and friendly. From the young lady who served our drinks on arrival (didn’t get a name but she finished at 5pm Monday 16th sept), Abi, who checked us in and showed us to our room and also, along with the lovely Reuben, made sure we had everything we needed and couldn’t do enough for us and last but certainly not least, Sophia who was so friendly when we returned from a night out in time for our last drink at the bar. The staff are an absolute credit to this place! Well done and thank you all ☺️

Ideal if you want to visit Bath, but don't want a bustling central location. Comfortable rooms & beds. Good shower. Excellent breakfast. Helpful staff. So pleasant to be by the river watching the boating world go by & lots of wildlife. Park & ride next door for easy access to Bath centre.