Allure Hotel & Conference Centre, Ascend Hotel Collection

It was a hockey tournament booking and the security kept chasing kids around telling them to go to bed by 10. As a hockey tournament booking, kids staying out of their rooms late should be expected. The carpet is really dirty and there’s a musty smell in some areas of the hotel. Also it takes a long time to go from one area of the hotel to the other if not everybody is in the same area. It makes it difficult and hard to navigate. Also it was extremely expensive. Priced like a luxury hotel but definitely not luxury.

We stayed hear with our cheer team. The pool was "broken down" and we were not notified at check in. When we went to go to the pool, we were told it was down. No compensation for the inconvenience. Then we had our team in the hall making crafts etc. And were told by security that needed to move and no other space would be available for them to hang out in at 7pm. My son who is 5 was told he could play mini sticks in the hall with his foan puck as it could damage their walls. It is not a family hotel and charge too much per night for no pool or space for groups. On top of all this the staff were rude and yelled at all of the children who are 7 and under. Will never stay there again.

The hotel is nice with a great location. The reason I gave it 3 stars,is because the uncontrolled kids making so much noise in the hallways late in the night

Some upgrades needed like for example washroom door was hard to open and close along with patio door but cleanliness and service was great.

Everything was great. The only thing was, the hair blower in the room only blew cold air. Not a big deal, but it took longer to dry my hair.

Wonderful staff The staff was excellent. The pool was cold and the hot tub didn't work. We were on the 1st floor. Wallpaper was peeling off the walls, no heat in the first room. Probably won't be back.