Apartment Corso Cavour

I booked this accommodation a couple of days before flying, after they had replied late check would be no problem (extra fee). I was specific with the date and time of arrival (late flight). The following day, after I had booked (a nonrefundable reservation), they suddenly decided late check in was not possible. I tried messaging and calling them but after one call they stopped answering the phone. The flat was booked via a booking portal (thankfully). I had to spend hours on the phone with them until they managed to reach the property and sort things out. It doesn't really matter how good or bad the flat was, following their complete lack of understanding of how to (not) deal with customers.