Exe Mitre

A bit disappointed to be honest for several things. Biggest of all is my room has bad odors and distinctive smell in bathroom and around my bed. I could not tell what it was and it could be mold or distinctive smell from air con ventilation. Tried to open windows for a good few hours but the odor persists still. Secondly, I has a row with the breakfast kitchen when I was requesting a cup of hot water for my monther in the room. I was very rudely denied by a kitchen staff who acted like he was banning me from using his cups for carrying hot waters. I was given that mug by his front desk colleague earlier and he tried to revert her action and was trying to take my mug back which has very hot water in it. I told him my hands could be badly burnt and he might be responsible for it. This is a hazzards he could not see if he must ask me use paper cups instead of mugs which he tried to grab from me. Lastly in the morning a male cleaner opened room while we were inside without knocking on the door first. This is totally NOT a reasonable service I ever expect in a hotel brand I previously liked when I last use in a neighbour country in Europe.

Really good hotel, very close to the metro, clean, mini bar everyday refilled, baggage room, friendly staff

Super bien el hotel, bien ubicado , el desayuno estaba muy bien y contenta