Anonym bruger
15. april 2025
This hotel has an excellent location, very central and lots of shops and restaurants nearby. The front desk is also very good, the people there were very friendly and helpful. The room is a little too small for us, but its manageable. Our big complaint is really just the awful housekeeping. They keep replacing our toilet paper with half/used rolls (it would really be very unhygienic if this was from another guest room)?! On our last day, one of the coffee cups was missing, and they gave us only one water. The worst part was after unrolling our bath towel, a clump of hair was inside (see pic). Lastly, while we were waiting for the elevator, we saw housekeeping open a door of a different room even though there was a "Do not disturb" sign. We actually saw a shocked guest that did not have a shirt on. H10 should really look into improving their housekeeping.
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