Hotel Ciutadella Barcelona

This hotel is easy to find from the airport by taxi and it is great value for the cost. The room was very clean. Comfortable bed. Good water pressure. Air conditioned. Great location to walk around and get meals. I would recommend this place for value shoppers because it’s a good hotel.

The Hotel staff members were very helpful and kind to  advise us hoe to tour the city,

I made a reservation through Trip.com nearly 3–4 months ago for a total of $271 CAD. To my surprise, upon arrival, the same room was being offered for only $220 CAD. I find it unfair to be overcharged simply for booking in advance, especially when there was no added benefit to early booking. On top of that, the room I received was extremely small, with no view, and far below what I expected from a 4-star hotel. I even spoke to the reception staff to see if anything could be done, but they were dismissive and responded with a poor attitude. I booked through Trip.com because I trusted the service and hoped to save money. Unfortunately, this experience has been the opposite. I’ve stayed in many 4-star hotels before, and this was by far the worst – both in terms of value and service. This will likely be my last time booking through Trip.com unless I see improvement.

Great location and service from staff. However, bottled water is only provided on the first night and the walls were very thin! But if we complained about any noise, the staff would assist us straight away.

I think the hotel location is great and easy to get around, filled with a lot of yummy places to eat nearby. Pretty noisy with thin walls though.

Nice and comfortable room. Within minutes to both train and metro stations. Very convenient to go to tourist attractions by metro.