Regnum Bansko Ski Hotel & Spa

I recently stayed at the Regnum Bansko Ski Hotel & SPA, and it exceeded all expectations. The rooms were spacious, modern, and impeccably clean, offering a comfortable retreat after a day on the slopes. The hotel's location near the gondola lift was convenient, and the shuttle service was always punctual. The staff were exceptionally friendly, professional, and attentive to every need, making the experience even more enjoyable. The breakfast buffet was outstanding, with a wide variety of delicious options catering to all tastes. The spa facilities, including the pool and sauna, were luxurious and perfect for relaxation. Whether you're there for skiing or a relaxing getaway, the combination of prime location, excellent amenities, and superb service makes this hotel an ideal choice. I highly recommend it to anyone visiting Bansko.

A luxurious and well-invested hotel with a beautiful atmosphere, excellent food, very good service 24 hours, amazing people, good cleanliness, amazing view, close to the town, it was really fun to stay here, highly recommend, thank you.

This hotel is a solid 3 star hotel, not 5 stars We stayed in the Executive Suite with Mountain View, for our dates in January it was around $260/night (overpriced in my opinion, should be around $130-150) PROS: -beautiful view of the mountains -they give you 1 complimentary bottle of water upon arrival -room is clean and has fridge, also has some silverware for you to use -house keeping is good in arranging our room and clothes CONS: -hotel is very old, outdated and needs a renovation -around 12 mins walk to gondola, which seems near but is hard because of cold weather + if you're wearing ski boots -they are very cheap and give only 1 free bottle of water upon arrival, theres no more free water in the room after that -they dont have shampoo or conditioner, instead they combined everything into 1 shampoo/conditioner/body wash liquid -no disposable toothbrush -there is jacuzzi but water is not warm, its lukewarm and needs to be hotter -breakfast is 99% the same thing everyday and is composed of: cheeses, dried meats, fried frozen foods (cheese, squid, potatoes) -dinner is overpriced at €30/person and not worth it -most of the times, housekeeping did not clean our floor (we know this because we have some of our jacket fur on the floor and once we get back its still there) -you think you have access to Regnum Banya Thermal, but you have to pay around $10/person to get access Would not recommend staying here as its overpriced for the value you get. I was talking to other people and they are happy with their stay at Kempinski (more expensive), Hotel Lion & Platinum

I will never return here. It not worth the money. Very old furniture,very bad cleaning. I left a day before . I was supposed to leave on December 28th and I left on the 27th, without them asking why. I paid extra money for Christmas dinner even though I had already paid pension

A stay at Regnum Bansko is definitely worth. Quitely located in the upper area of the town, a short walk from the gondola station, this hotel offers everything that one needs for a nice holiday: indoor and outdoor swimming pools, water slides, sporting fields, whirlpool, massage rooms. The hotel has a dependency in the nearby Banya village where several pools with thermal water at temperatures between 28 and 39 °C can be used free of charge by the hotel guests. The suites are spacious enough and can accommodate families with up to four children. The hotel restaurant offers a variety of dishes of the national and international cuisine, a huge salad bar, desserts, fruit and vegetables. The opening hours are long enough for all visitors and there is enough of everything everytime so one doesn't need to hurry to get his favourite dish. The staff is very kind and client oriented. All requests are satisfied within a few minutes, no matter at what time of the day or night. I can only conclude with my children's now and then asking "When are we going again to this great five-star hotel in Bansko?"

For a 2 stars hotel it might do the job. We’ve been itching because of insects in our mattresses. When we told the reception they told us they change the sheets. But it didn’t solve the problem because these insects stay inside the mattresses. The manager was so rude and not helpful at all and she said there’s nothing they can do. That’s in addition to the bad sewage smell from the bathroom. The most disappointing thing was the treatment and the fact that a 5 stars hotel won’t take responsibility for such a shameful problem.