Four Points by Sheraton Bansko

I have a special experience with this hotel. So I am staying for 2 nights. On the first night, they gave me a disabled room instead of what I had booked. I have tried to speak to the receptionist but have been told that it is fully booked, so they are not able to provide the room type that I booked. When I checked in, they did not mention anything about that. So I would advise to double check when you get into your room.I have talked to trip.com, and they informed me that the hotel has actually upgraded my room with a balcony. But I don't actually use the balcony and I would like to get the room type that I booked because that is what I need. So trip.com has sorted it out for me with the hotel manager and they agreed to change the room for me on the second night. I would say the room that I booked is much more bigger than the room that I stayed on the first night. There are pictures for both room below. I am glad that trip.com can sort this out for me and the hotel has changed it for me. Otherwise I probably will make a complaint about that. So, I am quite satisfied about sorting out the query. The room is clean in general. However, the pillow is not comfortable at all. A basic selection of breakfast. Location is quite good as it is only 5 to 10 minutes walk to ski schools and the resort. It is close to the restaurant as well. Staff are good, but I found a bit difficult to communicate in English. They can speak English, but I would say only basic conversation. The ski school in the hotel is too expensive. Although they said it is a VIP course but you can found somewhere cheaper in about 5 minutes walk.

非常有標準。房間設施齊全。很乾凈。停車費還算能接受。24小時40歐。周邊也很方便。一應俱全。性價比也很好

We visited the hotel during the busy Feb school holidays and we were so happy we chose to stay here! The rooms were spotless, the beds comfortable and the facilities fantastic…the pool and spa was a welcome treat after being on the slopes all day. We stayed half board and both breakfast and dinner was fresh, plentiful and delicious. The hotel has recently been completely refurbished and all areas were warm, inviting and very clean. The location of the hotel is around 10 min walk to the gondola (hotel also provide shuttle) and is centrally located in bankso which is a charming little town to wander around. You must try black honey coffee shop! A huge thank you to Maria who ensured our stay was special by and to all the staff who were wonderful.