Sharon
27. april 2024
The staff were great with the exception of the unpleasant lady that tried to charge my daughter for breakfast; we'd already paid for breakfast.
I had a junior suite and the grout/floor in the bathroom was filthy! The living room table had heavy marks and scratches on it. Fan in bath barely worked.
Also, we both got bitten by fleas! The hotel accepts pets, but should fumigate the rooms for this!
My daughter asked the people in the pool if she could have a lane just to do laps; they said no problem; however, their children kept jumping in on top of her throwing balls, etc. and parents let this continue to happen while they were on their cell phones or in the hot tub. Also, parents allowed the kids to fill the hot tub and we had no place to sit down. We went back numerous times, but it was the same each time.
Room was supposed to be cleaned every other day. We were there 4 days and trash cans never emptied - we brought in extra bags and also the bathroom linens needed to be cleaned.
Otherwise, hotel is safe, convenient, good breakfast and restaurants and mall nearby. Hotel restaurant has limited menu and also has a bar.
Really would give 5 stars if they could fix the above problems.
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