NelsonLee
1. august 2024
Location is good if you don't mind walk about 12 to 15 mins from Nana station. Hotel provide free 24 hrs transportation service from Hotel to close to beginning of Sol 8 where it is near to Nana station.
For guests who have not yet checked in, please note that the WhatsApp number for transport arrangements is +66 ***** ****. I requested this number during my booking through Trip.com twice to get this number before checking in. However, the hotel front desk informed me that they were not aware of this request. According to the acknowledgement email from Trip.com, my special request was forwarded to the hotel. Trip.com could improve its service by ensuring requests are properly handled, rather than just forwarding them. This would have saved me the inconvenience of dragging my luggage for 15 minutes from the BTS station to the hotel.
I booked two rooms for this stay. In one of the rooms, the heater was not working well, and it took the hotel two days to rectify this issue. Hence, I rated the facilities 4/5.
The gym is not big but good enough, I shared some photos taken from the gym.
The front desk service is excellent and helpful, especially compared to another hotel I previously stayed at along Sol 8. The Citadines front desk staff are more cheerful, which is why I rated the service 5/5.
I think I will stay in Citadines again in future.
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