Anonym bruger
3. april 2024
Positives:
- Spacious Rooms: Guests will appreciate the generous room sizes.
- Special Gestures for Celebrations: The hotel acknowledges special occasions like honeymoons with a small slice of cake and heart-shaped balloons on the bed upon arrival.
Negatives:
- Aged Furniture: The room's furniture appears old and could use updating.
- Quality of Welcome Gift: The welcome cake was dry, indicating it wasn't freshly made.
- Medicinal Policy: Unlike some lower-starred resorts, the hotel refuses to provide over-the-counter medications like heartburn remedies.
- Service Rigidity:
- Rooftop Restaurant:Guests cannot view the menu without making a reservation first.
- Limited Amenities:Requests for common items like mint were denied, even though it's used in the hotel's beverages.
- Room Upgrade Issues: Despite online availability, requests for room upgrades for lounge access were declined.
- Language Barrier:The staff's level of English does not meet the expected standard for a 5-star hotel.
- Flexibility in Service: Simple requests, such as for a few slices of cheese at the restaurant, were met with confusion and denial, indicating a lack of flexibility and willingness to accommodate guest needs outside of the standard offerings.
Overall, while the Lebua Hotel has the potential to offer a memorable stay through its spacious accommodations and celebratory gestures, its service limitations, adherence to inflexible policies, and challenges in guest communication need significant improvement to align with the luxury experience it aims to provide.
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