Oakwood Studios Sukhumvit Bangkok

Second time i stay this hotel, the room really comfortable big , the staff very polite . I order 5 days breakfast they change the menu daily.the hotel ready tuk tuk to thong lor station drop by infrom of the station, when you waht to return hotel just call the hotel . Few min they will send a tuk tuk to pick up at station. Very very convenience. Near by got 2 (7-11) . Highly recommend

Location is convenient and easily accessible. Free Tuk Tuk to Thong Lo. Bedding is super comfortable and we all had a very good sleep. Recommend to everyone.

I am deeply disappointed by the standards of this hotel after everything I experienced during my stay. The problems began on the first day when a male staff member (photo) raised his voice at me simply because I requested an extra key card. I had to walk away in embarrassment because I didn't get a chance to explain. We needed one to keep the electricity running while leaving the room at different times, yet he insisted it wasn’t possible. I had to seek assistance from Trip.com support just to resolve it and was provided a keycard later on. Despite waiting longer at check-in for a room with a view, the hotel then showed no understanding when I asked for a one-hour late checkout due to a delayed flight. Instead, I was told I would be charged per hour based strictly on the checkout time of 12:30pm. To make matters worse, on the final day I accidentally left my phone in the room. The same staff member who had shouted at me earlier handled our luggage. Housekeeping reportedly informed him about the phone, yet he failed to notify me. I had to go back upstairs and search for it myself, assuming I had lost it elsewhere in the elevator. When questioned, about why didn't he inform me, he claimed he hadn’t seen the phone even though he would have had to read the clearance message from housekeeping to confirm our checkout. I have to emphasize that it is worrying to see how one particular staff can affect the service experience provided. I want to compliment the housekeeping staff for always keeping my room clean with the sheets changed.