Grand Mercure Bangkok Atrium

I enjoyed the clean and spacious room, everything was just perfect. The bathroom with tub was great, good gym, however, the pool is not big we didn't spend time there, and I liked the steam room to be open longer 8 is too soon for tourists. There are so many Indians in the hotel as other people mentioned in comments and it is ok, breakfast was good and complete I enjoyed the veggies, middle eastern items and omelet however warm food was mostly Thai and Indian not my favorite but there were so many items to enjoy, especially for the reasonable price. In terms of location there is a bus stop just outside the hotel and you can get everywhere with bus. From hotel to palladium station is around 20 minutes. Also there is a metro station 10minutes walk from hotel. If you want to be around old parts of the town like asiatique and Chinatown and Iconsiam,Hotel is far away around 90 minutes with bus and 1hour with taxi because of the traffic. There is always traffic in the city.All in all we liked the room the food and staff. We had an early check in and the view in our level was fantastic.

The food is bad, it should be improved. Choices are limited.

I recently stayed here for 5 days on a leisure trip. Overall, the hotel offers a decent experience with good breakfast, service, and amenities. The rooms are spacious and comfortable, making for a pleasant stay. However, I did notice some mould near the AC vents in the room access corridors, which is a sign that the property might be showing its age. Unfortunately, the checkout process was a major letdown. Despite requesting to have the checkout formalities completed in advance, the staff handling the process was incredibly slow. I ended up waiting for almost 50 minutes, which was frustrating, especially since they had added tips to the room service bill without my permission. This led to discrepancies in the final amount, and even after multiple follow-ups, they were slow in providing the supporting copies. To top it off, they didn’t even give me a final bill but just showed it to me briefly. While the stay was generally comfortable, the checkout experience left a sour note. I would recommend management to improve their processes to avoid such delays and confusion in the future.