Mercure Bangkok Sukhumvit 11

This is my fourth time at Mercure. The location is immaculate. Great Hotel. This is the first time a lady at the front desk was absolutely not helpful at all. I asked for the same room as last time which was available and she refused to accommodate. She wanted to charge me to check in earlier and we had our two babies with us after a long connecting flight . This has never happened before at Mercure. Lastly I was disappointed because I wanted a room with a bath tub and even that was a hassle to get. She was horrible. Stay away from the lady named Kook. If she is there next time I will not return.

My stay for 5 days here was amazing. Book the king suit the staff at the privilege club is so nice and helpful this is their names kwang, best,don,som when iam in need of help they do thier best to help me out. The room was so clean water pressure was so good room is so huge for the king suit. The breakfast was superb so many food to choose from from bread to cheese salad rice and tons more… The bell men name Park was so helpful when i need a taxi he will check in the grab aps for the price if the grab car is far away he will to flag a taxi and ask for a close price on the grab aps. For security wise i think they go to the next level everytime we board the taxi the security use his walkie talkie and inform the security room of our taxi number, this is good because if anything happen to us they have the records.

The hotel is located on a lively street. There are clubs/ pubs around the area that is filled with music. Walking distance to BTS Nana station and there's many restaurants or fast food joints for you to eat. Very convenient. There's no issue with the hotel. Everything is good.

Nice hotel with friendly staff. Located in an animated area close to the public transports, to recommend

room was a bit dark fore, and the air conditioner was extremely loud and made it hard for my wife and I to sleep. Apart from that location and service was good

I have stayed at this hotel many times. The room size is just right and there is a separate smoking floor, which is very convenient.