Syok86
22. april 2025
I would like to flag an issue happened during my stay.
I have 2 bookings, 1st one from 20-21 April; 2nd one from 21–23 April. That makes a total 3 nights stay and I have already let them know upon check-in.
21 April night, 23:03, a hotel staff knocked my door and asked me to leave as he claimed I only had 1 night booking.
I was trying to explain and show him the booking confirmation, but he insisted I need to go down and talk to him downstairs.
He kept showing me how his system looks like and telling me I only had 1 night.
So instead of going to bed, I had to put on my clothes and go down to sort it out.
The rude staff left, however, there was another one with a resting ***** face sitting in the reception.
When I explained what happened to me just now, he just said “I know I know”, I don’t really know what he knows, and he had really arrogant attitude. He didn’t even want to apologise for all the hassle caused to me in the midnight.
I hope the owner sees this post, and your 2 staff deserved to be fired.
I am not coming back to this place again.
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