Nishitetsu Hotel Croom Bangkok Silom

First, let me say that your hotel’s location is fantastic. Being situated opposite Park Silom, with restaurants and a 24-hour supermarket inside, is incredibly convenient. Additionally, having a 24-hour McDonald’s next door and being just a 5-minute walk from BTS Sala Daeng made my stay even more enjoyable. However, I did encounter an issue during check-out that left me feeling disappointed. The male staff member who handled my check-out (unfortunately, I couldn’t catch his name) was not very friendly. Due to the nature of the items in the room being mostly purchaseable, I was told to wait 10 minutes for a check to ensure nothing was taken. After the 10 minutes had passed, no one updated me on the status, and I had to approach the counter myself to ask if everything was settled. A lady staff member then confirmed that all was in order. I believe it would be much better if the staff took the initiative to inform guests once the check is complete, rather than leaving us waiting without clear communication. While I appreciate the thoroughness of the process, the long wait and lack of proactive communication could be improved for a smoother check-out experience.

Excellent location with many eatery beside. Night market and shopping centre walking distance. Close to MRT.

The overview is not bad, but: theres a front desk staff being racist even though she didn’t realised it. She kept saying don’t smoke in the room to me just because I’m Chinese. I asked her why you kept saying that, then here’s the answer I got: Because Chinese smoke in the room very often. I didn’t see any necessity that keeping saying that to a guest when you dont know if he/she smoke but just know their nationality. Plus, i am not a smoker.