Nishitetsu Hotel Croom Bangkok Silom

The hotel is very clean and new. Location is very convenient, right infront of Sala Daeng BTS, and in the hearts of Silom nightlife. Excellent service from the staff as well. Will definitely come back here again!

I think this hotel is convenient for Japanese people. The facility is clean and well-maintained.

Very close to BTS station. Didn’t clean up the trash bin. Need to pay more attention.

water can be refill very brilliant idea . attentive and friendly

This hotel was so great. Not too big not too small. Tv had access to Netflix and stuff, it was clean, there’s water bottles you can fill yourself, the reception desk is very welcoming and professional and fast. The main door guy is AMAZING AND HELPFUL. I forgot his name but he’s a legend… also the location is great and it’s close to a don don donki which is nice and also close to Silom soi 4… also it’s close to the BTS tooo

First, let me say that your hotel’s location is fantastic. Being situated opposite Park Silom, with restaurants and a 24-hour supermarket inside, is incredibly convenient. Additionally, having a 24-hour McDonald’s next door and being just a 5-minute walk from BTS Sala Daeng made my stay even more enjoyable. However, I did encounter an issue during check-out that left me feeling disappointed. The male staff member who handled my check-out (unfortunately, I couldn’t catch his name) was not very friendly. Due to the nature of the items in the room being mostly purchaseable, I was told to wait 10 minutes for a check to ensure nothing was taken. After the 10 minutes had passed, no one updated me on the status, and I had to approach the counter myself to ask if everything was settled. A lady staff member then confirmed that all was in order. I believe it would be much better if the staff took the initiative to inform guests once the check is complete, rather than leaving us waiting without clear communication. While I appreciate the thoroughness of the process, the long wait and lack of proactive communication could be improved for a smoother check-out experience.