Gæstebruger
8. juni 2024
Staying at the Alberti was truly a nightmare to me... It was only one night I had booking with this hotel. I was landing late and by the time I arrived the hotel it was already 8:00pm+… after checking in, I went up to my room. I was so shocking as the room they put me in was basically a room covered with walls everywhere, though it stated that it has windows inside the room, but when you open the window, you can simply touch the wall of the other building, the distance between the two buildings were literally few inches away… I was so shocked and the problem is - I am claustrophobic, feeling panic in such a closed space. I immediately ran down and reached out to the reception - his name was Subin / Sabin, I told him about my claustrophobic condition and couldn’t be able to stay in such a room. He replied to me that they were fully booked for my room type, and not able to change the room for me, but they did have a 2 bedroom type, asked me to pay extra in order for an upgrade… I told him that by the time I placed my order to book the room with Agoda, it did Not state clearly that it was a blocked room like this (honestly I also think Agoda was also posted misleading information in this case). It doesn’t matter whether it’s buildings view or even not a good view, I don’t mind at all, but this is a room with windows blocking with walls and you can literally touch the wall of the other building when you open the windows just a few inches away… I told Subin the reception seriously if it was stated clearly on Agoda about the room’s condition, I would definitely not to book this room. His answer to me was just sorry that he couldn’t help except if I pay to have a room upgrade. I was frustrated, and asked if he can make it as an exceptional case for me, told them that I just need to have a calm and comfortable sleep for one night, I won’t touch anything inside the other room, coz literally I was just staying in this hotel for only around 12 hours, apparently Subin did not try to do anything, he did not accept my proposal at all… knowing that he wouldn’t considerate my situation and I don’t see him like the other hospitality profession at all, I gave up and did not want to waste my energy with him anymore. I was feeling upset and tiring. I then went back to my room and try to do whatever I can do - to close all curtains and tell myself “I just stay here for a night, let’s be brave!”. Then I went outside for dinner and massage, trying to avoid staying inside the room for too long. This is just the first part of the night… I finished dinner and went back to hotel around 11:45pm, there was nobody at the reception, they even switched off the light at the reception. I went back to my room and started to unpack and get changed. All in a sudden, all lightings inside my room was gone black out!!! 😱😱😱 I was very nervous and using my iPhone lighting to move around, changed back my clothes, and run immediately downstairs to look for help. There was only a securi
Oversæt