Hotel Avora Tree by Rivido Kempegowda Airport Road

We stayed there for 2 nights because 3 of us were flying out from Bengaluru airport on 2 different dates. The hotel has a restaurant which is good. Service is very good.

We had booked a room for my family. It was for the four of us. Two adults and Two Children aged 6 and 10. We had booked a two bedroom Suite as they call it. We were very shocked to first notice that the Two bedroom Suite had one only one Restroom which was common for both the Rooms. What is the point in booking 2 rooms when u get only One restroom. The kitchen is practically useless since they don’t have anything there except a kettle. And for 2 Bedrokm suite they only provided 2 bottles of Half a litre mineral water. We stayed for 2 nights and the room was not cleaned by Housekeeing. When we came back after a long day in the night they told us that Housekeeping will be done only if we tell them. We paid 5k for the 1st night and 9k for the second night. It was a big blunder. No customer service at all. The manager insisted that they had an incident before with housekeeping and as per his words they follow a policy which is done worldwide ( Housekeeing will be done only if asked by the guest ). I told him nowhere they do like that. They do not do only if we tell them not to do. So surprising the answers. To tell u the fact there are about 20 properties in the same road. These guys charge a hefty premium over the others and that got us fooled into thinking this was a better property. We then picked another property and booked 2 rooms itself for a total of 3k only with 2 toilets. Don’t recommend anyone to stay here at all.

Booked for 2 days , the room they alloted was bad , requested for room change, they said the room fully occupied but for sure next day they ll give us different room but they failed as they promised, and also no WiFi , and requested for towel change and also no response . Worst customer service.