The Waverly Hotel & Residences

Decent enough hotel. Nothing spectacular. However it’s connected to a very run down mall. The saving grace is that it’s next to Phoenix mall, just walk a few mins and you have most of what you need.

The water coming out from the toilet is dirty with brown color

I recently stayed at The Waverly Hotel from November 13-14 2024, and my experience was extremely disappointing. My stay was disrupted by a major bed bug infestation in my room, which not only prevented me from getting any rest but also raised serious hygiene concerns. I did raise this issue to the front desk at 7:30AM on the 14th of Nov and showed them pictures and videos of the bed bugs and the inflammation all over my body as a that occurred from 1am onward. They declined to address the issue until arrival of the GM around 10:30AM. I had to leave for my business meetings with their assurance that I will be contacted with a resolution on request for a full refund. I was not contacted by the hotel for the full day until I decided to send them an official complaint via email which reflected poorly on the sincerity with which the guests’ concerns are managed. The GM then called me and without any apology refused to acknowledge that the bed bugs were in the room based on a 'thorough check' and instead begun to interview me suggesting that the bed bugs came with my luggage. No resolution was reached on a refund. I hope this review serves as a call for management to improve their approach to cleanliness and customer service, so future guests don’t encounter similar issues.

Murli, who is the hotel staff made sure that our stay was absolutely great. He went over and above to ensure that we were comfortable and he ensured utmost cleanliness in the room everyday. I would like to come back to the hotel only because of people like Murli :)

Excellent hotel. The rooms are broad, very nicely laid out. Nice furniture, wooden floor, well maintained bathroom. The maintenance is good..cleanliness is one of the key points to mention here. The staff behaviour is excellent and customer centric. The restaurant “ Eat India Co” serves Indian, Pan Asian and European delicacies . The food is tasty and the ambience is very homely yet professional. I was in room number 502 which is a suite and the room was awesome having a fantastic view of the city..To name few guys who took care of us…Saurabh in the front office, Vijay, Joy and the entire F&B team, F&B Head Mr Suman and the GM Mr Paul. Even the house keeping guys we’re found to be very responsive. I loved the hotel and will definitely come back here in future.

It was a great experience, especially the staff were very polite and helpful The customer service that they provided was amazing especially Mr. Chaman and Ms. Kankana. I would love to visit the hotel again and I would also let my family know about this place ♥️♥️♥️